Automotive Service Advisor

Crain Automotive Holdings, LLC; Sherwood (AR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Paid Training

Career Advancement Opportunities

Employee Discounts

Supportive Leadership Team

Job summary

Crain Kia of Sherwood in Sherwood, AR is seeking a Service Advisor to be the primary contact between customers and the service department. You will greet customers, document vehicle needs, and guide repairs from start to finish.

Responsibilities include providing accurate estimates, coordinating with technicians, and keeping customers informed to ensure satisfaction. A positive, professional demeanor and teamwork are essential for success in this role.

Qualifications

• Experience in automotive service advising is preferred.
• Strong communication and customer service skills are required.
• Ability to multi-task in a fast-paced environment.
• Positive attitude and professional appearance are essential.
• Strong organizational skills and attention to detail.
• Ability to work with customers, technicians, and team members.

Responsibilities

• Greet customers and create a welcoming experience.
• Listen to concerns and document vehicle needs accurately.
• Recommend maintenance and repair services based on vehicle requirements.
• Provide estimates and explain repairs clearly.
• Coordinate repairs with technicians and monitor progress.
• Keep customers informed throughout the service process.
• Ensure customer satisfaction before, during, and after the visit.
• Build long-term relationships that encourage repeat business and referrals.
• Maintain accurate records and follow dealership processes.

Skills

Customer service

Effective communication

Multi-tasking

Professional appearance

Organizational skills

Team collaboration

Computer proficiency

Tools

Dealership software

Job description

Service Advisor

Crain Kia of Sherwood

5830 Warden Rd.

Sherwood, AR

Join a Team That Truly Values Its People

At Crain Kia of Sherwood, we believe our employees are the foundation of our success. We are committed to creating an environment where team members are respected, supported, rewarded, and given opportunities to grow. If you are customer-focused, driven to succeed, and passionate about delivering an exceptional ownership experience, we want to meet you.

We are seeking a Service Advisor who can build relationships with customers, communicate effectively, and help create an outstanding service experience from start to finish.

What You'll Do

As a Service Advisor, you will serve as the primary point of contact between our customers and our service department. Your responsibilities will include:

• Greeting customers and creating a welcoming experience
• Listening to customer concerns and documenting vehicle needs accurately
• Recommending maintenance and repair services based on vehicle requirements
• Providing estimates and explaining repairs in a clear, professional manner
• Coordinating repairs with technicians and monitoring progress
• Keeping customers informed throughout the service process
• Ensuring customer satisfaction before, during, and after the visit
• Building long-term relationships that encourage repeat business and referrals
• Maintaining accurate records and following dealership processes

What We're Looking For

• Previous automotive service advising experience preferred
• Strong communication and customer service skills
• Ability to multi-task in a fast-paced environment
• Positive attitude and professional appearance
• Strong organizational skills and attention to detail
• Ability to work effectively with customers, technicians, and team members
• Computer proficiency and ability to learn dealership software
• Valid driver's license with an acceptable driving record

What We Offer

Competitive Compensation

• Competitive pay plus performance-based incentives
• Opportunity for high earnings with no cap
• Stable customer base and strong service department support

Comprehensive Benefits Package

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Paid Training
• Career Advancement Opportunities
• Employee Discounts
• Supportive Leadership Team

Work-Life Balance Matters

We understand that time with family and personal commitments is important. That's why we offer:

• 5-Day Work Week
• Alternating Weekends Off
• A team culture that respects your time while providing opportunities for success

Why Crain Kia of Sherwood?

At Crain Kia of Sherwood, you're more than an employee, you're part of a team. We invest in our people, celebrate achievements, promote from within whenever possible, and provide the tools needed for long-term success. We are looking for individuals who want a career, not just a job.

Crain Kia of Sherwood Driven by People. Focused on Excellence. Committed to Growth.