Auto Service Advisor: Customer-Centric Support & Growth

Crain Automotive Holdings, LLC; Sherwood (AR); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Industry leading 401K with match

Health, dental and vision insurance

Promote from within across dealerships

Job summary

Crain Kia of Sherwood, located at 5830 Warden Rd, Sherwood, AR 72120, is seeking a Service Advisor to join our team. You would provide product and service information, resolve technical issues, and document customer interactions with professionalism.

The role emphasizes building trusting relationships with customers, handling inquiries with urgency, and maintaining accurate records. Our benefits include 401K with match, health/dental/vision, and opportunities for advancement across the Crain

Qualifications

• Previous experience in customer service or sales a MUST
• Ability to build rapport with clients
• Ability to prioritize and multitask, always projecting a sense of urgency
• Positive and professional demeanor, projected in a hospitality environment
• Excellent written and verbal communication skills
• Must be able to pass a background check and drug screen
• Have clean driving record

Responsibilities

• Handle customer inquiries and concerns with urgency
• Provide information about the products and services building trust
• Troubleshoot and resolve product issues and concerns with communication in mind
• Document and update customer records based on interactions providing value
• Develop and maintain a knowledge base of the evolving products and services

Skills

Customer service

Sales experience

Rapport building

Communication skills

Multitasking

Professional demeanor

Background check

Clean driving record

Job description

Crain Kia of Sherwood, located at 5830 Warden Rd, Sherwood, AR 72120, is seeking a Service Advisor to join our team. You would provide product and service information, resolve technical issues, and document customer interactions with professionalism.

The role emphasizes building trusting relationships with customers, handling inquiries with urgency, and maintaining accurate records. Our benefits include 401K with match, health/dental/vision, and opportunities for advancement across the Crain