Automotive Service Advisor

Crain Automotive Team; Indian Head Lake Estates (AR); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Paid Training

Employee Discounts

Job summary

Crain Kia of Sherwood seeks a Service Advisor to be the primary contact between customers and our service team. You will greet customers, document needs, recommend maintenance, and provide clear estimates while coordinating repairs with technicians to ensure a smooth service experience.

The role requires strong communication, multitasking in a busy shop, and a professional demeanor. You will help build lasting relationships and maintain records in our dealership system.

Qualifications

• Customer-focused with strong communication and service skills.
• Ability to multi-task in a fast-paced service environment.
• Professional appearance and strong organizational skills.
• Comfort with dealership software and ongoing learning.

Responsibilities

• Greet customers and create a welcoming service experience.
• Listen to concerns and document vehicle needs accurately.
• Recommend maintenance and repair services based on requirements.
• Provide estimates and explain repairs clearly.
• Coordinate repairs with technicians and monitor progress.
• Keep customers informed throughout the service process.
• Ensure customer satisfaction before, during, and after the visit.
• Build long-term relationships to encourage repeat business.
• Maintain accurate records and follow dealership processes.

Skills

Strong communication

Customer service

Multi-tasking

Professional appearance

Organizational skills

Computer proficiency

Valid driver's license

Tools

Dealership software

Job description

Join a Team That Truly Values Its People

At Crain Kia of Sherwood, we believe our employees are the foundation of our success. We are committed to creating an environment where team members are respected, supported, rewarded, and given opportunities to grow. If you are customer-focused, driven to succeed, and passionate about delivering an exceptional ownership experience, we want to meet you.

We are seeking a Service Advisor who can build relationships with customers, communicate effectively, and help create an outstanding service experience from start to finish.

What You'll Do

As a Service Advisor, you will serve as the primary point of contact between our customers and our service department. Your responsibilities will include:

• Greeting customers and creating a welcoming experience
• Listening to customer concerns and documenting vehicle needs accurately
• Recommending maintenance and repair services based on vehicle requirements
• Providing estimates and explaining repairs in a clear, professional manner
• Coordinating repairs with technicians and monitoring progress
• Keeping customers informed throughout the service process
• Ensuring customer satisfaction before, during, and after the visit
• Building long-term relationships that encourage repeat business and referrals
• Maintaining accurate records and following dealership processes

What We're Looking For

• Strong communication and customer service skills
• Ability to multi-task in a fast-paced environment
• Positive attitude and professional appearance
• Strong organizational skills and attention to detail
• Ability to work effectively with customers, technicians, and team members
• Computer proficiency and ability to learn dealership software
• Valid driver's license with an acceptable driving record

What We Offer

Competitive Compensation

• Competitive pay plus performance-based incentives
• Opportunity for high earnings with no cap
• Stable customer base and strong service department support
• Medical Insurance
• Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Paid Training
• Employee Discounts

Work-Life Balance Matters

We understand that time with family and personal commitments is important. That's why we offer:

5-Day Work Week

A team culture that respects your time while providing opportunities for success

Why Crain Kia of Sherwood?

At Crain Kia of Sherwood, you're more than an employee, you're part of a team. We invest in our people, celebrate achievements, promote from within whenever possible, and provide the tools needed for long-term success. We are looking for individuals who want a career, not just a job.

If you're ready to join a growing dealership that values its employees, rewards hard work, and is committed to delivering an exceptional customer experience, apply today.

Crain Kia of Sherwood Driven by People. Focused on Excellence. Committed to Growth.

Apply Today and Take Your Career to the Next Level.