Customer-Focused Automotive Service Advisor | 5-Day Week

Crain Automotive Holdings, LLC; Sherwood (AR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Paid Training

Career Advancement Opportunities

Employee Discounts

Supportive Leadership Team

Job summary

Crain Kia of Sherwood in Sherwood, AR is seeking a Service Advisor to be the primary contact between customers and the service department. You will greet customers, document vehicle needs, and guide repairs from start to finish.

Responsibilities include providing accurate estimates, coordinating with technicians, and keeping customers informed to ensure satisfaction. A positive, professional demeanor and teamwork are essential for success in this role.

Qualifications

• Experience in automotive service advising is preferred.
• Strong communication and customer service skills are required.
• Ability to multi-task in a fast-paced environment.
• Positive attitude and professional appearance are essential.
• Strong organizational skills and attention to detail.
• Ability to work with customers, technicians, and team members.

Responsibilities

• Greet customers and create a welcoming experience.
• Listen to concerns and document vehicle needs accurately.
• Recommend maintenance and repair services based on vehicle requirements.
• Provide estimates and explain repairs clearly.
• Coordinate repairs with technicians and monitor progress.
• Keep customers informed throughout the service process.
• Ensure customer satisfaction before, during, and after the visit.
• Build long-term relationships that encourage repeat business and referrals.
• Maintain accurate records and follow dealership processes.

Skills

Customer service

Effective communication

Multi-tasking

Professional appearance

Organizational skills

Team collaboration

Computer proficiency

Tools

Dealership software

Job description

Crain Kia of Sherwood in Sherwood, AR is seeking a Service Advisor to be the primary contact between customers and the service department. You will greet customers, document vehicle needs, and guide repairs from start to finish.

Responsibilities include providing accurate estimates, coordinating with technicians, and keeping customers informed to ensure satisfaction. A positive, professional demeanor and teamwork are essential for success in this role.