Strategic Account & Customer Growth Specialist

Steel Craft Corp; Menomonee Falls (WI); On-site; USD 70,000 - 110,000; Full time

Job summary

Steel Craft Corp in Wisconsin is seeking a Customer Service Representative who also serves as the strategic partner for key accounts. This role blends traditional customer service with account management, consultative selling, and revenue growth initiatives to drive client satisfaction and long-term business growth.

You will respond to inquiries via phone, email, chat, or in person; resolve issues; maintain records; and collaborate with cross-functional teams to deliver tailored solutions and

Qualifications

• Bachelor's degree in Business Administration, Marketing or related field.
• Minimum of 5 years experience in account management, sales or business development, ideally with experience managing strategic or high-value accounts.
• Proven negotiation skills with a track record of managing large accounts and closing deals.
• Excellent interpersonal, communication and presentation skills.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve product or service issues by clarifying needs, determining causes, and providing appropriate solutions.
• Maintain accurate records of interactions and transactions in internal systems.
• Escalate complex issues to appropriate teams when needed.
• Develop and maintain strong relationships with key strategic clients, serving as their primary contact.

Skills

Analytical

Problem Solving

Critical Thinking

Communication

Adaptability

Organizational & Planning

Education

Bachelor's degree in Business Administration, Marketing or related field

Tools

ERP/MRP (Epicor preferred)

CRM software

Microsoft Office (Excel, Word, PowerPoint)

Job description

Steel Craft Corp in Wisconsin is seeking a Customer Service Representative who also serves as the strategic partner for key accounts. This role blends traditional customer service with account management, consultative selling, and revenue growth initiatives to drive client satisfaction and long-term business growth.

You will respond to inquiries via phone, email, chat, or in person; resolve issues; maintain records; and collaborate with cross-functional teams to deliver tailored solutions and