Senior Customer Service & Order Specialist

Motion Industries; Appleton (WI); On-site; USD 50,000 - 65,000; Full time

Job summary

Motion Industries is seeking a Senior Customer Service Representative in Appleton, WI to handle complex inquiries, quotes, and order entry. You will build strong customer relationships and guide less experienced reps, while ensuring accurate needs are met.

The role requires a high school diploma or GED with 5+ years of related experience, excellent communication, negotiation skills, and strong product knowledge. This is a full-time in-branch position.

Qualifications

• High school diploma or GED with 5+ years related experience or equivalent.
• Strong product knowledge and customer service experience.
• Excellent negotiation and communication skills.

Responsibilities

• Respond to complex customer inquiries, provide quotes, and handle order entry.
• Place customer orders via phone, fax, email, or walk-in.
• Negotiate pricing within parameters to influence gross profit.
• Build relationships to drive repeat business and improve processes.
• Ensure inventory levels and expedites backorders as needed.
• Sourcing products from branch, DC, or supplier inventories.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Computer skills

Negotiation skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries is seeking a Senior Customer Service Representative in Appleton, WI to handle complex inquiries, quotes, and order entry. You will build strong customer relationships and guide less experienced reps, while ensuring accurate needs are met.

The role requires a high school diploma or GED with 5+ years of related experience, excellent communication, negotiation skills, and strong product knowledge. This is a full-time in-branch position.