Senior Client Services Exec I (Remote) - Strategic Growth

Navitus; Phoenix (AZ); Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health, dental and vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match up to 5%

Adoption assistance

Flexible Spending Account

Educational assistance and membership

Referral bonus up to $750

Job summary

Navitus Health Solutions is seeking a Sr. Client Services Executive I to join our team in a highly strategic, consultative role managing National Accounts.

The candidate should bring extensive experience with large healthcare clients and be able to co-develop long-term account strategy across clients, driving renewal and expansion opportunities while ensuring high customer satisfaction. The role requires leadership across cross-functional teams, strong communication, and a track record of

Qualifications

• Bachelor's degree in business, marketing, or related area preferred.
• 7+ years of experience interfacing with large, complex clients.
• Knowledge of PBM or healthcare industry preferred.
• Strong strategic planning and account management skills.
• Willingness to travel as needed to client sites.
• Excellent verbal and written communication, presentation, and negotiation skills.
• Proficient in Microsoft Office suite and data presentation.

Responsibilities

• Support and back up CSE responsibilities.
• Create and present data for strategic business plans, VALUE Summaries, and Performance Standard reports.
• Investigate/follow-up if Performance Guarantees are not met and present results to clients.
• Conduct Client training on portals and Navi-Claim systems.
• Assist with escalated member/Client issues requests.
• Identify and present Client opportunities to improve costs, service and health.
• Contract maintenance and performance.
• Travel to Client sites.
• Provide mentoring to the coordinator levels and CSEs.
• Other duties as assigned.

Skills

Strategic thinking

Independent work

Client service orientation

Communication skills

Negotiation skills

People management

Education

Bachelor's degree in business/marketing or related area

Tools

Microsoft Office

Email

Internet

Job description

Navitus Health Solutions is seeking a Sr. Client Services Executive I to join our team in a highly strategic, consultative role managing National Accounts.

The candidate should bring extensive experience with large healthcare clients and be able to co-develop long-term account strategy across clients, driving renewal and expansion opportunities while ensuring high customer satisfaction. The role requires leadership across cross-functional teams, strong communication, and a track record of