Strategic Senior Account Manager: Executive Client Partner

Delta Dental; Arkansas, United States, Northern America, Americas; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Delta Dental of Arkansas seeks a Senior Account Manager to serve as a trusted advisor and primary relationship leader for complex, large-group clients. You will own executive-level engagement, renewal strategy, and performance reviews, translating data into actionable insights and guiding cross-functional teams to deliver a superior client experience.

You will lead high-stakes meetings, negotiate terms, and present at senior levels, driving retention, growth, and profitability while maintaining

Qualifications

• Bachelor’s degree in business administration, marketing, or a related field.
• Seven or more years of progressively responsible group account management experience, preferably in health or dental insurance.
• Active Arkansas Life and Health Insurance license or ability to obtain within required timeframe.
• Advanced written, verbal, analytical, relationship-management, and presentation skills.

Responsibilities

• Own and strategically manage a portfolio of complex, large-group accounts, serving as the senior point of contact and trusted advisor to client executives, benefits leaders, consultants, and brokers.
• Develop and execute account strategies that strengthen relationships, demonstrate value, support growth, and achieve retention and profitability objectives.
• Lead large-group utilization and performance review meetings, presenting trends, financial and operational results, emerging risks, and actionable recommendations with confidence and executive presence.
• Direct the end-to-end renewal process, including strategy development, internal alignment, proposal preparation, client positioning, negotiation, and successful execution of mutually sustainable terms.
• Prepare and deliver polished, audience-appropriate presentations for executive reviews, renewal meetings, finalist discussions, employee benefit meetings, and other high-visibility client engagements.
• Analyze utilization, claims, service, and financial reporting; synthesize complex information into clear insights and recommendations that support client decision-making.
• Anticipate, elevate, and resolve complex client issues by coordinating cross-functional resources, maintaining transparent communication, and ensuring timely follow-through.
• Partner with Sales, Underwriting, Operations, Finance, Legal, Marketing, and other internal teams to deliver coordinated solutions and a seamless client experience.
• Support the implementation and transition of complex and self-funded accounts, ensuring commitments, timelines, and client expectations are clearly managed.
• Maintain accurate account plans, renewal forecasts, meeting documentation, reporting, and required marketing deliverables in accordance with organizational and Delta USA standards.
• Provide leadership within Account Management by mentoring colleagues, sharing best practices, supporting special projects, and improving processes and procedures.
• Represent Delta Dental of Arkansas with sound judgment, discretion, credibility, and a consistently high standard of professionalism.

Skills

Executive presence

Strategic accounts

Stakeholder management

Negotiation

Data analysis

Presentation skills

Health insurance

Education

Bachelor’s degree

Job description

Delta Dental of Arkansas seeks a Senior Account Manager to serve as a trusted advisor and primary relationship leader for complex, large-group clients. You will own executive-level engagement, renewal strategy, and performance reviews, translating data into actionable insights and guiding cross-functional teams to deliver a superior client experience.

You will lead high-stakes meetings, negotiate terms, and present at senior levels, driving retention, growth, and profitability while maintaining