Senior Account Manager

Delta Dental; Arkansas; Hybride; USD 90 000 - 130 000; Plein temps

Résumé du poste

Delta Dental of Arkansas seeks a Senior Account Manager to serve as a trusted advisor and primary relationship leader for complex, large-group clients. You will own executive-level engagement, renewal strategy, and performance reviews, translating data into actionable insights and guiding cross-functional teams to deliver a superior client experience.

You will lead high-stakes meetings, negotiate terms, and present at senior levels, driving retention, growth, and profitability while maintaining

Qualifications

• Bachelor’s degree in business administration, marketing, or a related field.
• Seven or more years of progressively responsible group account management experience, preferably in health or dental insurance.
• Active Arkansas Life and Health Insurance license or ability to obtain within required timeframe.
• Advanced written, verbal, analytical, relationship-management, and presentation skills.

Responsabilités

• Own and strategically manage a portfolio of complex, large-group accounts, serving as the senior point of contact and trusted advisor to client executives, benefits leaders, consultants, and brokers.
• Develop and execute account strategies that strengthen relationships, demonstrate value, support growth, and achieve retention and profitability objectives.
• Lead large-group utilization and performance review meetings, presenting trends, financial and operational results, emerging risks, and actionable recommendations with confidence and executive presence.
• Direct the end-to-end renewal process, including strategy development, internal alignment, proposal preparation, client positioning, negotiation, and successful execution of mutually sustainable terms.
• Prepare and deliver polished, audience-appropriate presentations for executive reviews, renewal meetings, finalist discussions, employee benefit meetings, and other high-visibility client engagements.
• Analyze utilization, claims, service, and financial reporting; synthesize complex information into clear insights and recommendations that support client decision-making.
• Anticipate, elevate, and resolve complex client issues by coordinating cross-functional resources, maintaining transparent communication, and ensuring timely follow-through.
• Partner with Sales, Underwriting, Operations, Finance, Legal, Marketing, and other internal teams to deliver coordinated solutions and a seamless client experience.
• Support the implementation and transition of complex and self-funded accounts, ensuring commitments, timelines, and client expectations are clearly managed.
• Maintain accurate account plans, renewal forecasts, meeting documentation, reporting, and required marketing deliverables in accordance with organizational and Delta USA standards.
• Provide leadership within Account Management by mentoring colleagues, sharing best practices, supporting special projects, and improving processes and procedures.
• Represent Delta Dental of Arkansas with sound judgment, discretion, credibility, and a consistently high standard of professionalism.

Connaissances

Executive presence

Strategic accounts

Stakeholder management

Negotiation

Data analysis

Presentation skills

Health insurance

Formation

Bachelor’s degree

Description du poste

Job Summary

The Senior Account Manager serves as a trusted strategic advisor and primary relationship leader for complex, large-group clients. This role is accountable for executive-level client engagement, retention, renewal strategy, utilization and performance reviews, and delivery of a consistently professional client experience. The position requires a seasoned account management professional who can confidently lead high-stakes meetings, translate data into actionable insights, negotiate effectively, and influence diverse internal and external stakeholders.

Primary Job Responsibilities

• Own and strategically manage a portfolio of complex, large-group accounts, serving as the senior point of contact and trusted advisor to client executives, benefits leaders, consultants, and brokers.
• Develop and execute account strategies that strengthen relationships, demonstrate value, support growth, and achieve retention and profitability objectives.
• Lead large-group utilization and performance review meetings, presenting trends, financial and operational results, emerging risks, and actionable recommendations with confidence and executive presence.
• Direct the end-to-end renewal process, including strategy development, internal alignment, proposal preparation, client positioning, negotiation, and successful execution of mutually sustainable terms.
• Prepare and deliver polished, audience-appropriate presentations for executive reviews, renewal meetings, finalist discussions, employee benefit meetings, and other high-visibility client engagements.
• Analyze utilization, claims, service, and financial reporting; synthesize complex information into clear insights and recommendations that support client decision-making.
• Anticipate, elevate, and resolve complex client issues by coordinating cross-functional resources, maintaining transparent communication, and ensuring timely follow-through.
• Partner with Sales, Underwriting, Operations, Finance, Legal, Marketing, and other internal teams to deliver coordinated solutions and a seamless client experience.
• Support the implementation and transition of complex and self-funded accounts, ensuring commitments, timelines, and client expectations are clearly managed.
• Maintain accurate account plans, renewal forecasts, meeting documentation, reporting, and required marketing deliverables in accordance with organizational and Delta USA standards.
• Provide leadership within Account Management by mentoring colleagues, sharing best practices, supporting special projects, and improving processes and procedures.
• Represent Delta Dental of Arkansas with sound judgment, discretion, credibility, and a consistently high standard of professionalism.

Minimum Qualifications

Will accept any suitable combination of education, training, and experience. The position requires a bachelor’s degree in business administration, marketing, or a related field; an active Arkansas Life and Health Insurance license or the ability to obtain one within the required timeframe; and a minimum of seven years of progressively responsible group account management experience, preferably within the health or dental insurance industry. Demonstrated success managing complex or large-group accounts, leading utilization, and performance reviews, negotiating renewals, and delivering executive-level presentations is required. Advanced written, verbal, analytical, relationship-management, and presentation skills are essential, along with proficiency in spreadsheets, word processing, and presentation software.

Education / Experience / Personal Requirements

• Bachelor’s degree in business administration, marketing, or a related field; equivalent relevant experience may be considered.
• Seven or more years of progressively responsible group account management experience, with demonstrated ownership of complex or large-group relationships.
• Substantial experience leading utilization, performance, and financial review meetings for executive and benefits audiences.
• Proven ability to develop renewal strategies and lead complex negotiations involving clients, consultants, brokers, and internal partners.
• Exceptional executive presence, judgment, and professionalism, with the ability to build credibility and influence at all organizational levels.
• Advanced presentation and facilitation skills, including the ability to communicate complex information clearly, confidently, and persuasively.
• Strong analytical ability and business acumen, with skill in interpreting utilization, claims, service, and financial data to develop practical recommendations.
• Demonstrated ability to manage competing priorities, sensitive matters, and high-stakes client situations with discretion and composure.
• Arkansas Life and Health Insurance license or the ability to obtain it within the required timeframe.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.

Work Conditions

• General office working conditions which may require sitting for extended periods of time.