Strategic Senior Account Director, Global Programs

Cushman & Wakefield; Boston (MA); Presencial; USD 221.000 - 260.000; Jornada completa

Descripción de la vacante

Cushman & Wakefield is seeking a Sr. Account Director in the Boston area to lead client relationships, set the account strategy and manage a team of Directors/Sr.

Managers across multiple service lines within Global Occupier Services. The role oversees 5–10 million USD in revenue and drives service delivery excellence, client experience, talent development, and financial performance across Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio

Formación

• Bachelor’s degree required
• Master’s degree or MBA preferred
• Minimum of 10 years at management level or similar capacity
• Experience in leading teams and managing people-managers
• Client, P&L and contract management experience
• Experience managing an integrated services account across multiple service lines

Responsabilidades

• Obtain understanding of client’s goals to align real estate services
• Implement vision, strategy and measurement metrics across service lines
• Develop and maintain strong client relationships
• Implement and manage account governance process
• Provide disciplined contract management to deliver all deliverables
• Identify opportunities for enhancing service solutions
• Assist with risk mitigation and dispute resolution
• Develop account talent with HR and promote DEI
• Support collaboration across Finance, HR, Sourcing, Legal, Operations
• Develop account P&L and profitability
• Cross-sell and expand contracts
• Ensure analytics and evidence-based decisions

Conocimientos

Leadership

Customer Relationship Management

Technical Skills

Organization Design & Management

Communication

Matrix Organization / Business Partner

Presentation Skills

Business Acumen

Educación

Bachelor's degree

Master’s degree or MBA

Descripción del empleo

Cushman & Wakefield is seeking a Sr. Account Director in the Boston area to lead client relationships, set the account strategy and manage a team of Directors/Sr.

Managers across multiple service lines within Global Occupier Services. The role oversees 5–10 million USD in revenue and drives service delivery excellence, client experience, talent development, and financial performance across Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio