Strategic Client Partner & Growth Leader

Cushman & Wakefield; Chicago (IL); On-site; USD 221,000 - 260,000; Full time

Benefits offered by this job

Health insurance

Vision and dental insurance

Retirement savings plan

Paid time off

Job summary

Cushman & Wakefield seeks a Sr. Account Director to lead client relationships for key accounts across multiple service lines in GOS. You will set account strategy, lead Directors/Sr. Managers, and drive service delivery excellence while ensuring profitability and contract performance.

The role requires 10+ years in management, strong leadership, and proven ability to manage cross-functional teams, with a focus on client outcomes and strategic consulting. Chicago area, full-time position.

Qualifications

• Minimum of 10 years at management level or other similar capacity.
• Experience in directly leading and managing teams, and managing people-managers.
• Client, P&L and contract management experience.
• Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and Strategic Consulting.
• In-depth understanding of the business impact of technical contributions.

Responsibilities

• Understand the client’s business goals and align real estate services with these objectives.
• Implement the overall vision, strategy and measurement metrics to the applicable service lines.
• Develop and maintain strong client relationships.
• Implement and manage account governance process.
• Provide disciplined contract management to meet superior delivery of all contract deliverables.
• Identify existing and new opportunities for enhancing service solutions and capabilities.
• Assist with risk mitigation and dispute resolution for client and Cushman & Wakefield.
• Manage and develop account talent in partnership with HR, including diversity and inclusion initiatives.
• Support collaboration across Finance, HR, Sourcing, Legal, Operations, etc.
• Develop and maintain account P&L management, profitability and overall financial performance.
• Contribute to overall service and financial performance through cross-selling and relationship/contract expansion.
• Ensure analytics and evidenced-based decision making.

Skills

Leadership

Customer Relationship Management

Technical Skills

Organization Design

Communication

Matrix Organization

Presentation Skills

Business Acumen

Education

Bachelor's degree

MBA preferred

Job description

Cushman & Wakefield seeks a Sr. Account Director to lead client relationships for key accounts across multiple service lines in GOS. You will set account strategy, lead Directors/Sr. Managers, and drive service delivery excellence while ensuring profitability and contract performance.

The role requires 10+ years in management, strong leadership, and proven ability to manage cross-functional teams, with a focus on client outcomes and strategic consulting. Chicago area, full-time position.