Strategic Security Account Manager — On-Site

Garda World Security; Scottsdale (AZ); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with employer matching

PTO

Paid holidays

Disability Coverage

Life Insurance

Job summary

GardaWorld Security in Scottsdale, AZ is seeking an Account Manager to oversee contract security services for a key client. You will manage on-site operations, resolve client issues, communicate with stakeholders, and deliver detailed reports and presentations to drive security outcomes.

The role emphasizes building strong relationships, meeting KPIs, and guiding project onboarding, pricing estimates, and billing with a focus on long-term client satisfaction and program improvement.

Qualifications

• College degree or equivalent work experience.
• At least three (3) years of experience in security operations.
• Authorized to work in the United States.

Responsibilities

• Handle client or team issues and emergencies.
• Communicate regularly with key client contacts and local GardaWorld Branch Teams.
• Build and maintain strong relationships with principal accounts.
• Improve the client’s security program for long-term success.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Deliver detailed presentations focused on client needs.
• Update business databases (CRM, ERP).
• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis management plans.
• Manage client billing, including DSO assessments and overdue payment follow-ups.

Skills

Leadership

Relationship building

Microsoft Office

CRM software

Project management

Communication

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

CRM software

Job description

GardaWorld Security in Scottsdale, AZ is seeking an Account Manager to oversee contract security services for a key client. You will manage on-site operations, resolve client issues, communicate with stakeholders, and deliver detailed reports and presentations to drive security outcomes.

The role emphasizes building strong relationships, meeting KPIs, and guiding project onboarding, pricing estimates, and billing with a focus on long-term client satisfaction and program improvement.