Strategic Account Manager - Security & Client Success (Remote)

GardaWorld

Philadelphia (Philadelphia County)

On-site

USD 90,000 - 100,000

Full time

13 days ago

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Job summary

GardaWorld seeks a Strategic Account Manager to oversee high‑impact accounts, drive security initiatives, and build lasting partnerships. You will lead complex projects, shape security strategies, and guide teams across regions with on‑call responsibilities and travel as needed.

The role requires 5+ years in security operations management, strong leadership, and excellence in communications. Remote work with East Coast residence and up to 30% travel is required, along with comprehensive benefits

Qualifications

Authorized to work in the United States.
Pass an extensive screening process.
5+ years of successful experience in security operations management.

Responsibilities

Availability for on-call duty 24/7 to address client issues and emergencies, with alternate support as needed.
Maintain and update business databases (CRM/ERP).
Ensure consistent operations across the portfolio through regular client communications.
Review MSA compliance at branch and site levels.
Develop strategic relationships with key accounts and local teams.
Formulate and assess comprehensive security and crisis management strategies.
Oversee client billing processes and follow up on overdue payments.