Site Security Manager — Client & Security Operations Lead

GardaWorld Security Services U.S.; Lancaster (TX); On-site; USD 66,000 - 89,000; Full time

Job summary

GardaWorld Security Services U.S. in Lancaster, TX is seeking a Site Security Manager to oversee on-site security operations for a key account.

You will handle client issues, manage relationships with contacts and branch teams, and drive improvements in the security program to meet KPIs. The role requires leadership, project management, and strong communication skills, with responsibilities spanning billing, data analysis, reporting, and customer-focused project guidance.

Qualifications

• Authorized to work in the United States.
• Able to pass an extensive screening process.
• High School Diploma/GED.
• At least three (3) years of experience in security operations.

Responsibilities

• Handle client or team issues and emergencies.
• Communicate regularly with key client contacts and local GardaWorld Branch Teams.
• Build and maintain strong relationships with principal accounts.
• Improve the client's security program for long-term success.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Deliver detailed presentations focused on client needs.
• Update business databases (CRM, ERP).
• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis management plans.
• Manage client billing, including DSO assessments and overdue payment follow-ups.
• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
• Analyze data and prepare internal reports.
• Provide precise pricing estimates in collaboration with the local branch and executive sponsor.
• Write reports, client communications, instructional materials, and operating guidelines.
• Demonstrate expertise in financial forecasting and margin analysis.
• Perform other duties as assigned.

Skills

Leadership

Communication

Project management

CRM software

Microsoft Office

Financial planning

Report writing

Education

High School Diploma/GED

Tools

CRM software

Microsoft Office

Job description

GardaWorld Security Services U.S. in Lancaster, TX is seeking a Site Security Manager to oversee on-site security operations for a key account.

You will handle client issues, manage relationships with contacts and branch teams, and drive improvements in the security program to meet KPIs. The role requires leadership, project management, and strong communication skills, with responsibilities spanning billing, data analysis, reporting, and customer-focused project guidance.