Strategic Security Account Manager

Windwalker Group; Boston (MA); On-site; USD 65,000 - 85,000; Full time

Job summary

Windwalker Group in Boston, MA is seeking an Account Manager to join our security-focused team. You will serve as a primary contact for key accounts, coordinate service delivery, and support client relationships across our security and professional development offerings.

Ideal candidates are clear communicators with leadership experience in a fast-paced environment and a commitment to delivering excellent client service. The role is full-time and on-site.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old.
• Ability to pass a background check.
• Ability to react quickly to changing environment.
• Advanced ability to respond to security breaches and threats.
• Comfortable kneeling, carrying, bending, walking, and standing for extended periods.
• Excellent interpersonal, written, and communication skills.
• Flexible and able to perform a variety of security duties.

Responsibilities

• Manage visitors at access control points with courtesy and professionalism.
• Maintain a professional appearance for public-facing staff.
• Ensure compliance with security standards.
• Coordinate with local authorities and DHS as needed.
• Enforce zero tolerance for non-professional behavior.
• Oversee disciplinary procedures for staff.
• Liaise between contractors, clients, and management.
• Assist in preparedness planning for crises.
• Provide high level customer service to students, staff, faculty and visitors.

Skills

Interpersonal skills

Written communication

Verbal communication

Education

High school diploma or GED

Associates degree in Criminal Justice related studies

Tools

Security systems knowledge

Surveillance equipment knowledge

Job description

Windwalker Group in Boston, MA is seeking an Account Manager to join our security-focused team. You will serve as a primary contact for key accounts, coordinate service delivery, and support client relationships across our security and professional development offerings.

Ideal candidates are clear communicators with leadership experience in a fast-paced environment and a commitment to delivering excellent client service. The role is full-time and on-site.