Strategic Cloud Security Account Manager

Upwind Security, Inc.; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Upwind Security, Inc. is seeking a Technical Account Manager to serve as the primary contact for customers, guide technical deployments, and drive adoption of the Upwind platform.

You will manage post-sale relationships, coordinate with product and support teams, and lead roadmap discussions to deliver ongoing value. You will collaborate with Sales during renewals, surface security insights, and help customers realize the full benefits of Upwind’s cloud security platform in a fast-paced,

Qualifications

• Experience managing enterprise customer relationships in a tech environment.
• Ability to guide technical deployments and onboarding processes.
• Strong communication and collaboration across product, support, and sales teams.

Responsibilities

• Act as a strategic partner to the sales team post-sale, supporting account continuity while enabling sales to focus on new opportunities
• Lead the technical deployment of the Upwind platform post-sale, ensuring onboarding and deployment of new capabilities
• Serve as the primary point of contact for customers, addressing issues quickly and maintaining high-quality experience
• Build long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions
• Partner with sales during renewals and expansion to align technical planning with customer needs and drive value
• Proactively engage with customers to surface key security insights, guide feature adoption, and realize value
• Understand and advocate for customer needs cross-functionally (Product Management, Technical Support)

Skills

CRM & relationship mgmt

Technical onboarding

Cross-functional collaboration

Roadmap discussions

Job description

Upwind Security, Inc. is seeking a Technical Account Manager to serve as the primary contact for customers, guide technical deployments, and drive adoption of the Upwind platform.

You will manage post-sale relationships, coordinate with product and support teams, and lead roadmap discussions to deliver ongoing value. You will collaborate with Sales during renewals, surface security insights, and help customers realize the full benefits of Upwind’s cloud security platform in a fast-paced,