Account Manager

Windwalker Group; Boston (MA); On-site; USD 65,000 - 85,000; Full time

Job summary

Windwalker Group in Boston, MA is seeking an Account Manager to join our security-focused team. You will serve as a primary contact for key accounts, coordinate service delivery, and support client relationships across our security and professional development offerings.

Ideal candidates are clear communicators with leadership experience in a fast-paced environment and a commitment to delivering excellent client service. The role is full-time and on-site.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old.
• Ability to pass a background check.
• Ability to react quickly to changing environment.
• Advanced ability to respond to security breaches and threats.
• Comfortable kneeling, carrying, bending, walking, and standing for extended periods.
• Excellent interpersonal, written, and communication skills.
• Flexible and able to perform a variety of security duties.

Responsibilities

• Manage visitors at access control points with courtesy and professionalism.
• Maintain a professional appearance for public-facing staff.
• Ensure compliance with security standards.
• Coordinate with local authorities and DHS as needed.
• Enforce zero tolerance for non-professional behavior.
• Oversee disciplinary procedures for staff.
• Liaise between contractors, clients, and management.
• Assist in preparedness planning for crises.
• Provide high level customer service to students, staff, faculty and visitors.

Skills

Interpersonal skills

Written communication

Verbal communication

Education

High school diploma or GED

Associates degree in Criminal Justice related studies

Tools

Security systems knowledge

Surveillance equipment knowledge

Job description

Windwalker Group is an award-winning, Minority-Owned business with over 25 years of experience delivering innovative solutions to help organizations grow, thrive, and achieve lasting success. Guided by our commitment to excellence, we specialize in security and preparedness, professional development, and cutting-edge technology solutions.

Our diverse offerings include:

• Building security design
• Security Guards
• Access control
• Cybersecurity
• Customized training programs
• Project management
• Multimedia solutions

We tailor each solution to meet the unique needs of our clients, ensuring exceptional results that safeguard assets, enhance expertise, and foster continued success.

At Windwalker , our mission is to deliver innovative security and professional development solutions that empower organizations, protect communities, and drive lasting success through excellence and care.

Windwalker: Securing Today, Building Expertise for Tomorrow

Windwalker seeks an Account Manager to add to one of our Boston, MA operations.

The ideal candidate will have experience working as an Account Manager amongst a large account here in the greater Boston area. We need a clear and concise communicator, a natural leader to join our operation and help grow and bolster our overall workflow.

This is a full time, permanent opportunity. Pay range for the role is $65k - $85k, based off of experience.

Windwalker Security Guards will provide a variety of services, which may include, but is not limited to the following tasks:

• Management of visitors at access control points with a combination of utmost courtesy, decisiveness, and professionalism.
• Consistently resolute professional appearance and demeanor of public-facing employees.
• Validate strict compliance with security standards.
• Emphasis on interaction with affinity participants such as local, state police, and DHS.
• Ensure high standards of conduct/zero tolerance for non-professional behavior.
• Effective and transparent employee discipline procedures.
• High touchpoints between and among contract employees, client management, and company managers.
• Preparedness planning for effective response to potential crises.
• Provide high level customer service to clients through daily interaction with students, staff, faculty and visitors.

REQUIRED QUALIFICATIONS:

• High school diploma or GED required
• Must be at least 18 years old
• Ability to pass a background check
• Ability to react quickly to a changing environment
• Advanced ability to respond to security breaches and threats.
• Comfortable kneeling, carrying, bending, walking, and standing for extended periods of time
• Ability to inform personnel and visitors of security procedures
• Excellent interpersonal, written, and communication skills
• Possess an ability to be flexible and perform a variety of security duties

PREFERRED QUALIFICATIONS:

• A minimum of four years' experience in a similar role preferred
• Knowledge of security systems and surveillance equipment preferred
• CPR, First Aid, AED, NARCAN, MOAB , or ACT I, II, or III Certifications highly preferred
• Associates degree or greater in Criminal Justice related studies
• Account Management experience within a Security portfolio.