Strategic Security Account Lead (Remote, 30% Travel)

GardaWorld; Charlotte (NC); Remote; USD 90,000 - 100,000; Full time

Benefits offered by this job

Remote work

Benefits package

Career growth

Travel opportunities

Job summary

GardaWorld is seeking a Strategic Account Manager to oversee high-impact accounts, drive security initiatives, and foster long-term partnerships. You will lead complex projects, shape security strategies, and guide teams with 24/7 on-call responsibility.

The role requires proactive problem-solving, a sharp business mind, and a commitment to performance. Location is remote/home-based on the U.S. East Coast with travel up to 30% as needed.

Qualifications

• Authorized to work in the United States.
• Able to pass an extensive screening process.
• 5+ years of successful experience in security operations management.

Responsibilities

• Availability for on-call duty 24/7 to address client or team issues and emergencies.
• Maintain and update all business databases (CRM, ERP).
• Ensure consistent operations across the portfolio via regular communications with key client contacts and GardaWorld branches.
• Conduct periodic reviews of MSA compliance at branch and site levels.
• Establish and nurture strategic relationships for principal accounts and partnerships.
• Formulate and assess comprehensive security and crisis management strategies.
• Oversee client billing processes, including DSO assessments and overdue payments follow-ups.
• Maintain Client Summary Forms (CSF) and Account Summary Forms (ASF).
• Identify enhancements to the client’s security program to strengthen relationships.
• Fulfill contracted KPIs for the account client.
• Navigate customers through integration projects, contracts, RFPs, and onboarding.
• Analyze data and prepare internal client management reports.
• Provide pricing estimates with local branch and executive sponsor.
• Prepare client-focused presentations including KPI/Truth Reports and action plans.
• Other duties as directed by leadership.

Skills

Leadership

Communication

Analytics

CRM

Documentation

Relationship-building

Stress management

Time management

Tools

Microsoft Dynamics

Microsoft Office

Job description

GardaWorld is seeking a Strategic Account Manager to oversee high-impact accounts, drive security initiatives, and foster long-term partnerships. You will lead complex projects, shape security strategies, and guide teams with 24/7 on-call responsibility.

The role requires proactive problem-solving, a sharp business mind, and a commitment to performance. Location is remote/home-based on the U.S. East Coast with travel up to 30% as needed.