Strategic Scheduling & Dispatch Supervisor

Bruni-; Village of Elmsford (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

401K match

Long-Term Disability & Life Insurance

Short-Term Disability & Life Insurance

Paid Time Off

Job summary

Bruni & Campisi in Westchester County is seeking a Customer Service Supervisor (Scheduling & Dispatch) to oversee daily service schedules, coordinate technicians, and optimize routes while maintaining strong customer communication. You will monitor start times, adjust plans, and ensure seamless service delivery across field teams, with a focus on accuracy and responsiveness.

The role requires excellent organization, problem-solving ability, and collaborative teamwork in a fast-paced service

Qualifications

• Experience in dispatching, scheduling, or operations in a service environment.
• Strong organizational and communication skills with attention to detail.
• Ability to think critically and manage multiple tasks under pressure.

Responsibilities

• Coordinate Technician Scheduling with the Service Manager to optimize daily operations.
• Manage real-time schedules, routes, and start/finish times for technicians.
• Maintain routing matrices and ensure appropriate technician assignments.
• Communicate with field technicians and customers regarding updates and issues.
• Support customer inquiries, requests, and service updates professionally.
• Track PTO, sick time, and weekend coverage to maintain staffing levels.
• Forecast workload 2–3 days ahead and align priorities accordingly.
• Follow up on pending work and coordinate job completion timelines.
• Coordinate parts availability and provide timely updates on delays.
• Identify and resolve scheduling or routing conflicts quickly.

Skills

Dispatching

Organization

Communication

Problem-solving

Scheduling software

Tools

ServiceTitan

Job description

Bruni & Campisi in Westchester County is seeking a Customer Service Supervisor (Scheduling & Dispatch) to oversee daily service schedules, coordinate technicians, and optimize routes while maintaining strong customer communication. You will monitor start times, adjust plans, and ensure seamless service delivery across field teams, with a focus on accuracy and responsiveness.

The role requires excellent organization, problem-solving ability, and collaborative teamwork in a fast-paced service