Scheduling Dispatcher

Bruni & Campisi Heating Cooling Electric Plumbing Drains; Village of Elmsford (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with company match

Company-paid long-term disability &amp

Voluntary short-term disability &

Paid time off

Job summary

Bruni & Campisi is seeking a Dispatching/Residential Scheduling professional in the New York area to manage technician schedules, optimize routes, and ensure a seamless customer experience. The role supports a fast-paced service team and requires strong organization and communication to drive efficient day-to-day operations.

Responsibilities include coordinating technician assignments, monitoring real-time schedules, route optimization, and proactive customer updates.

Qualifications

• Prior experience in dispatching, scheduling, or operations (HVAC or service industry preferred).
• Strong organizational skills with high attention to detail.
• Excellent verbal and written communication with technicians and customers.
• Proven problem-solving ability under pressure.
• Experience with dispatching software such as ServiceTitan or similar.

Responsibilities

• Coordinate technician scheduling with the Service Manager to optimize daily operations.
• Monitor real-time schedules and adjust as needed to maximize efficiency.
• Maintain routing matrices to assign the most qualified technician.
• Communicate with field technicians throughout the day to resolve issues.
• Respond to customer inquiries and service updates with clear communication.
• Track technician availability and weekend coverage to ensure staffing.
• Forecast workload 2–3 days in advance for upcoming jobs.
• Follow up on open work orders and timelines.
• Coordinate parts availability and provide updates on job status and delays.
• Anticipate conflicts and provide quick, effective solutions.

Skills

Organizational Skills

Relevant Experience

Effective Communication

Problem-Solving

Technical Proficiency

Team-Oriented Mindset

Tools

ServiceTitan

Job description

Dispatcher

you!

Residential Scheduling

Looking to grow your career in a fast-paced operations role? Bruni & Campisi has an exciting opportunity for a Scheduling Dispatcher! We’re seeking someone who is highly organized, detail-oriented, and thrives in a dynamic environment where communication and coordination are key. In this role, you’ll play a vital part in supporting our service team by managing technician schedules, optimizing routes, and ensuring a seamless customer experience. Bruni & Campisi is known for innovation, excellence, and a strong commitment to both employees and customers. If you’re eager to make an impact, support a high-performing team, and build a stable, rewarding career with a company that values your success, this is the opportunity for you!

_________________________________________________________________________________

Responsibilities

• Coordinate Technician Scheduling Partner with the Service Manager to optimize daily operations by coordinating technician assignments, routes, and transportation logistics.
• Manage Real-Time Schedules Monitor technicians’ start, departure, and completion times; adjust schedules throughout the day to maximize efficiency and productivity.
• Route Optimization Maintain detailed routing matrices, including technician locations, skill sets, and equipment, to ensure the most qualified technician is assigned to each service call.
• Communicate with Field Technicians Maintain consistent communication throughout the day to proactively identify and resolve issues related to routing, parts, or job timelines.
• Customer Service Support Respond to customer inquiries, schedule requests, and service updates, ensuring clear and professional communication at all times.
• Maintain Workforce Availability Track technician PTO, sick time, and weekend coverage to ensure adequate staffing levels and uninterrupted service operations.
• Forecast Workload Plan and forecast service demand 2-3 days in advance, ensuring technicians are fully prepared for upcoming jobs and priorities are aligned.
• Follow-Up on Pending Work Monitor open work orders, follow up on recommended services, and coordinate job completion timelines.
• Parts Coordination Communicate with customers regarding parts availability and provide accurate updates on job status and delays.
• Problem Resolution Anticipate scheduling conflicts, routing challenges, and customer needs, and implement quick, effective solutions to maintain operational flow.

Qualifications

• Relevant Experience Prior experience in dispatching, scheduling, or operations (HVAC or service industry preferred).
• Strong Organizational Skills Ability to manage multiple schedules, priorities, and tasks with high attention to detail.
• Effective Communication Strong verbal and written communication skills to interact with technicians, customers, and leadership.
• Problem-Solving Skills Ability to think critically, anticipate challenges, and make sound decisions under pressure.
• Technical Proficiency Experience with dispatching and scheduling software (e.g., ServiceTitan or similar platforms preferred).
• Team-Oriented Mindset Collaborative approach to supporting technicians and maintaining efficient day-to-day operations.

What We Offer

• Medical, Dental, and Vision Insurance Affordable, comprehensive coverage
• 401(K) with Company Match Plan for your future with confidence
• Company-Paid Long-Term Disability & Life Insurance Security and peace of mind
• Voluntary Short-Term Disability & Life Insurance Additional protection tailored to your needs
• Paid Time Off Vacation, holidays, and sick time to support work-life balance

___________________________________________________________________________________

Join our team at Bruni & Campisi and become part of a company that values both its customers and employees.

Bruni & Campisi may conduct a preemployment background check and drug test, subject to applicable law.

Bruni & Campisi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

USD $25.00/Hr.

USD $30.00/Hr.