Service Operations Coordinator: Dispatch & Route Optimization

Bruni-; Village of Elmsford (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(K) with Company Match

Company-Paid Long-Term Disability &amp

Job summary

Bruni & Campisi in Westchester County seeks a Service Operations Coordinator to keep daily service operations running smoothly by scheduling technicians, adjusting routes, and coordinating between customers and the field team. The ideal candidate is highly organized, detail‑oriented, with strong communication and problem‑solving skills to resolve issues quickly and maintain service levels.

This full‑time role offers growth in a fast‑paced environment focused on reliability, teamwork, and

Qualifications

• Prior experience in dispatching, scheduling, or operations (HVAC or service industry preferred).
• Strong organizational skills with high attention to detail.
• Effective verbal and written communication.
• Ability to think critically, anticipate challenges, and decide under pressure.
• Experience with dispatching/scheduling software (e.g., ServiceTitan or similar).
• Team-oriented mindset to support technicians and operations.

Responsibilities

• Coordinate Technician Scheduling: Partner with the Service Manager to optimize daily operations by coordinating technician assignments, routes, and transportation logistics.
• Manage Real-Time Schedules: Monitor technicians’ start, departure, and completion times; adjust schedules throughout the day to maximize efficiency and productivity.
• Route Optimization: Maintain detailed routing matrices, including technician locations, skill sets, and equipment, to ensure the most qualified technician is assigned to each service call.
• Communicate with Field Technicians: Maintain consistent communication throughout the day to proactively identify and resolve issues related to routing, parts, or job timelines.
• Customer Service Support: Respond to customer inquiries, schedule requests, and service updates, ensuring clear and professional communication at all times.
• Maintain Workforce Availability: Track technician PTO, sick time, and weekend coverage to ensure adequate staffing levels and uninterrupted service operations.
• Forecast Workload: Plan and forecast service demand 2–3 days in advance, ensuring technicians are fully prepared for upcoming jobs and priorities are aligned.
• Follow-Up on Pending Work: Monitor open work orders, follow up on recommended services, and coordinate job completion timelines.
• Parts Coordination: Communicate with customers regarding parts availability and provide accurate updates on job status and delays.
• Problem Resolution: Anticipate scheduling conflicts, routing challenges, and customer needs, and implement quick, effective solutions to maintain operational flow.

Skills

Dispatching

Scheduling

Operations

Communication

Problem-solving

ServiceTitan

Tools

ServiceTitan

Job description

Bruni & Campisi in Westchester County seeks a Service Operations Coordinator to keep daily service operations running smoothly by scheduling technicians, adjusting routes, and coordinating between customers and the field team. The ideal candidate is highly organized, detail‑oriented, with strong communication and problem‑solving skills to resolve issues quickly and maintain service levels.

This full‑time role offers growth in a fast‑paced environment focused on reliability, teamwork, and