Route-Optimizing Scheduling Dispatcher

Bruni-; Village of Elmsford (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with Company Match

Long-Term Disability Insurance

Short-Term Disability Insurance

Paid Time Off

Job summary

Bruni & Campisi is seeking a Scheduling Dispatcher to coordinate technician scheduling, optimize routes, and ensure seamless customer experiences. The role emphasizes communication, organization, and proactive problem solving in a fast-paced service environment.

The ideal candidate will manage real-time schedules, track workforce availability, forecast workload, and maintain clear updates for customers and field teams.

Qualifications

• Prior dispatching or scheduling experience in HVAC or service industries.
• Strong organization and attention to detail.
• Excellent verbal and written communication.
• Ability to solve problems and adapt under pressure.
• Familiarity with dispatch/scheduling software (ServiceTitan preferred).

Responsibilities

• Coordinate technician scheduling with the Service Manager.
• Manage real-time schedules and adjust routes.
• Route optimization with detailed matrices and technician availability.
• Communicate with field technicians to resolve routing or job issues.
• Provide customer service updates and scheduling responses.
• Track technician PTO, sick time, and weekend coverage.
• Forecast workload 2–3 days ahead for upcoming jobs.
• Follow up on open work orders and recommended services.
• Coordinate parts availability and update customers on status.
• Resolve scheduling conflicts quickly to maintain workflow.

Skills

Strong organizational skills

Effective communication

Problem-solving skills

Technical proficiency

Team-oriented mindset

Relevant experience

Tools

ServiceTitan

Job description

Bruni & Campisi is seeking a Scheduling Dispatcher to coordinate technician scheduling, optimize routes, and ensure seamless customer experiences. The role emphasizes communication, organization, and proactive problem solving in a fast-paced service environment.

The ideal candidate will manage real-time schedules, track workforce availability, forecast workload, and maintain clear updates for customers and field teams.