Field Service Scheduler & Route Optimizer

Bruni & Campisi; Village of Elmsford (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(K) with Company Match

Disability & Life Insurance

Paid Time Off

Job summary

Bruni & Campisi is seeking a meticulous Scheduling Dispatcher in the United States to support our service team by coordinating technician schedules, optimizing routes, and ensuring a seamless customer experience. This role emphasizes real-time schedule management and proactive communication with field technicians to sustain efficient operations.

The ideal candidate will have prior dispatching experience, strong organizational and communication skills, and proficiency with scheduling software

Qualifications

• Prior experience in dispatching, scheduling, or operations (HVAC or service industry preferred).
• Strong organizational skills with high attention to detail.
• Excellent verbal and written communication with customers and technicians.
• Ability to think critically and make quick decisions under pressure.
• Experience with scheduling software (ServiceTitan or similar).

Responsibilities

• Coordinate Technician Scheduling: Partner with the Service Manager to optimize daily operations by coordinating technician assignments, routes, and transportation logistics.
• Manage Real-Time Schedules: Monitor technicians’ start, departure, and completion times; adjust schedules throughout the day to maximize efficiency and productivity.
• Route Optimization: Maintain detailed routing matrices, including technician locations, skill sets, and equipment, to ensure the most qualified technician is assigned to each service call.
• Communicate with Field Technicians: Maintain consistent communication throughout the day to proactively identify and resolve issues related to routing, parts, or job timelines.
• Customer Service Support: Respond to customer inquiries, schedule requests, and service updates, ensuring clear and professional communication at all times.
• Maintain Workforce Availability: Track technician PTO, sick time, and weekend coverage to ensure adequate staffing levels and uninterrupted service operations.
• Forecast Workload: Plan and forecast service demand 2–3 days in advance, ensuring technicians are fully prepared for upcoming jobs and priorities are aligned.
• Follow-Up on Pending Work: Monitor open work orders, follow up on recommended services, and coordinate job completion timelines.
• Parts Coordination: Communicate with customers regarding parts availability and provide accurate updates on job status and delays.
• Problem Resolution: Anticipate scheduling conflicts, routing challenges, and customer needs, and implement quick, effective solutions to maintain operational flow.

Skills

Dispatching experience

Organizational skills

Communication skills

Problem solving

Technical proficiency

Team oriented

Tools

ServiceTitan

Job description

Bruni & Campisi is seeking a meticulous Scheduling Dispatcher in the United States to support our service team by coordinating technician schedules, optimizing routes, and ensuring a seamless customer experience. This role emphasizes real-time schedule management and proactive communication with field technicians to sustain efficient operations.

The ideal candidate will have prior dispatching experience, strong organizational and communication skills, and proficiency with scheduling software