Field Service Scheduling & Dispatch Coordinator

Bruni & Campisi; Village of Elmsford (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Long-Term Disability

Paid Time Off

Job summary

Bruni & Campisi in Westchester County seeks a Service Operations Coordinator to schedule and dispatch technicians, optimize routes, and coordinate communication between customers and the field service team.

The role requires highly organized, detail-oriented candidates who thrive in a dynamic environment and can forecast workload, maintain real-time schedules, and ensure a seamless service experience for customers.

Qualifications

• Prior dispatching, scheduling, or operations experience.
• Strong organizational skills with ability to manage multiple schedules.
• Excellent verbal and written communication.
• Problem-solving and decision-making under pressure.
• Familiarity with dispatching/scheduling software e.g., ServiceTitan.

Responsibilities

• Coordinate Technician Scheduling with Service Manager; optimize daily routes and logistics.
• Manage Real-Time Schedules; adjust start times and completions to maximize efficiency.
• Route Optimization using detailed matrices to assign qualified technicians.
• Communicate with Field Technicians to address routing, parts, or timelines.
• Provide Customer Service support with clear updates and inquiries.

Skills

Disptach scheduling

Strong organizational skills

Effective communication

Problem-solving

Team-oriented mindset

Tools

ServiceTitan

Job description

Bruni & Campisi in Westchester County seeks a Service Operations Coordinator to schedule and dispatch technicians, optimize routes, and coordinate communication between customers and the field service team.

The role requires highly organized, detail-oriented candidates who thrive in a dynamic environment and can forecast workload, maintain real-time schedules, and ensure a seamless service experience for customers.