Strategic Salesforce Program Manager

First Advantage Global operating Centre; United States; Remote; USD 130,000 - 190,000; Full time

Job summary

First Advantage, a leading provider of global background screening software and services, seeks a Program Manager to govern multiple Salesforce initiatives across business units and locations. You will translate enterprise priorities into executable roadmaps, manage cross-functional dependencies, and ensure delivery discipline and budget alignment.

The role covers Sales, Service, CPQ, integrations, data, and downstream systems within a complex enterprise ecosystem, requiring 8+ years of program

Qualifications

• 8+ years of experience in program or project management with enterprise Salesforce implementations.
• Proven experience managing multiple concurrent projects with complex dependencies.
• Strong understanding of Salesforce platform and delivery lifecycle, including integrations and managed services.
• Experience managing system integrators and third-party vendors.
• Ability to lead through ambiguity, influence without authority, and align diverse stakeholders.
• Exceptional written and verbal communication skills with executive-level presence.

Responsibilities

• Develop and maintain integrated program plans covering scope, schedule, budget, risks, dependencies, and resourcing across Salesforce initiatives.
• Lead program-level governance, including executive steering committees, status reviews, escalation paths, and decision frameworks.
• Oversee multiple Salesforce delivery teams (internal and external), ensuring alignment to roadmap, priorities, and architectural guardrails.
• Manage program financials, including budgeting, forecasting, vendor spend, and benefits tracking.
• Identify, track, and mitigate program-level risks, issues, and cross-project dependencies.
• Drive alignment between business stakeholders, product owners, architects, and delivery teams to ensure shared priorities and clear accountability.
• Partner with Salesforce solution and enterprise architects to ensure delivery aligns with platform strategy, security, and scalability standards.
• Ensure disciplined release planning, cutover readiness, and post-deployment stabilization across Salesforce programs.
• Support organizational change management, including communications, training coordination, and adoption tracking.
• Prepare executive-level materials including program dashboards, roadmap updates, decision papers, and outcome summaries.

Skills

Program management

Stakeholder management

Executive communication

Delivery leadership

Ambiguity navigation

Tools

Salesforce

Job description

First Advantage, a leading provider of global background screening software and services, seeks a Program Manager to govern multiple Salesforce initiatives across business units and locations. You will translate enterprise priorities into executable roadmaps, manage cross-functional dependencies, and ensure delivery discipline and budget alignment.

The role covers Sales, Service, CPQ, integrations, data, and downstream systems within a complex enterprise ecosystem, requiring 8+ years of program