Salesforce Program Manager

Simplus; Providence (RI); Sur place; USD 110 000 - 160 000; Plein temps

Résumé du poste

Simplus US Providence, RI is seeking a Salesforce Program Manager to lead complex Salesforce programs and initiatives across multiple workstreams. You will bridge business stakeholders and technical teams to ensure on-time, on-budget delivery aligned with Salesforce best practices.

The ideal candidate brings 5+ years in enterprise program management, strong Salesforce platform knowledge (Sales Cloud, Service Cloud, Experience Cloud), and proven ability to manage budgets, risks, and governance.

Qualifications

• Bachelor’s degree in IT, business, or project management or equivalent experience.
• 5+ years leading enterprise programs or large-scale technology initiatives.
• Proven Salesforce implementation or optimization experience.
• Strong knowledge of Sales Cloud, Service Cloud, and Experience Cloud.
• Experience with Jira and MS Project for planning and tracking.
• Excellent leadership and executive communication skills.

Responsabilités

• Lead large-scale Salesforce programs across multiple workstreams.
• Define scope, objectives, success metrics, governance, and roadmaps.
• Align Salesforce initiatives with organizational priorities and stakeholders.
• Coordinate cross-functional teams using Agile, Scrum, Waterfall, or hybrid methods.
• Oversee budgets, resources, risks, and delivery timelines.
• Provide executive reporting and governance forum leadership.

Connaissances

Program management

Salesforce expertise

Stakeholder management

Agile/Scrum/Waterfall

Budget forecasting

Cross-functional leadership

Offshore delivery

Formation

Bachelor's degree or equivalent in IT/Business/PM

Outils

Jira

Microsoft Project

Description du poste

At Simplus, culture comes first. Guided by our values of stewardship, critical thinking, and an underdog spirit, we place ideas in front of titles, value diversity, and continually strive to serve our customers and each other. Our global team, representing 17 nationalities and 20 languages on four continents, is dedicated to being the undisputed leaders in Salesforce quote-to-cash.

Position Summary:

We are seeking a Salesforce Program Manager to lead and oversee complex Salesforce programs and strategic initiatives across multiple workstreams. This role serves as the primary bridge between business stakeholders and technical teams, ensuring successful delivery of Salesforce projects while aligning program objectives with broader business goals.

The ideal candidate combines strong program and project management expertise with a solid understanding of the Salesforce platform. This individual will drive governance, stakeholder engagement, resource planning, risk management, and cross-functional coordination while ensuring projects are delivered on time, within budget, and in accordance with Salesforce best practices.

Job title:

Salesforce Program Manager

Job Description:

Key Responsibilities

• Lead large-scale Salesforce programs and portfolios, overseeing multiple concurrent projects and workstreams.
• Define program scope, objectives, success metrics, governance structures, and delivery roadmaps.
• Partner with executive leadership, business stakeholders, and technical teams to align Salesforce initiatives with organizational priorities.
• Serve as the primary liaison between business teams, Salesforce architects, developers, administrators, consultants, and delivery leadership.
• Drive program planning, budgeting, resource management, dependency tracking, and prioritization activities.
• Coordinate cross-functional teams utilizing Agile, Scrum, Waterfall, or hybrid delivery methodologies.
• Establish and maintain detailed program plans, milestone tracking, status reporting, and executive communications.
• Proactively identify, assess, and mitigate program risks, issues, and dependencies.
• Monitor program budgets, timelines, resource utilization, and business outcomes.
• Lead governance forums, steering committee meetings, and executive stakeholder reviews.
• Oversee quality assurance, user acceptance testing (UAT), release management, and deployment readiness activities.
• Support organizational change management, training, adoption, and post-launch stabilization efforts.
• Ensure compliance with organizational governance, security standards, and Salesforce best practices.

Qualifications & Skills

• Bachelor’s degree in Information Technology, Business Administration, Project Management, or a related field, or equivalent professional experience.
• 5+ years of experience managing enterprise programs or large-scale technology initiatives.
• Proven experience leading Salesforce implementation, transformation, or optimization programs.
• Strong understanding of Salesforce platform capabilities, including: Sales Cloud, Service Cloud, and Experience Cloud
• Experience managing multiple projects and cross-functional teams simultaneously.
• Strong knowledge of Agile, Scrum, Waterfall, and hybrid delivery methodologies.
• Experience with project and program management tools such as: Jira and Microsoft Project
• Familiarity with Salesforce integrations, data migration projects, release management, and software development lifecycle (SDLC) processes.
• Strong financial management experience, including budget oversight, forecasting, and resource planning.
• Excellent leadership, executive communication, stakeholder management, and presentation skills.
• Ability to influence decision-making across technical and business organizations.
• Experience managing distributed and offshore delivery teams in a consulting or professional services environment is preferred.

Preferred Certifications

• Project Management Professional (PMP)
• Program Management Professional (PgMP)
• Certified Scrum Master (CSM)
• Salesforce Administrator Certification
• Salesforce Sales Cloud Consultant Certification
• Salesforce Business Analyst Certification

Location:

Simplus US Providence, RI

United States of America

Simplus is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

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Simplus will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at [e-mail] or call 833-746-7587 between 9:00 AM EST to 5:00 PM EST Monday to Friday.