Senior Program & Project Lead, Strategic Delivery

Salesforce, Inc.; Chicago (IL); On-site; USD 143,000 - 217,000; Full time

Job summary

Salesforce, Inc. seeks a Program Manager to own strategy and execution of key initiatives within the CSM space. You will partner with Offer Management, Cloud Success, and Sales Strategy to ensure timely, impactful delivery and sponsor cross-functional programs that drive adoption and growth.

The role reports to a Senior Director and emphasizes collaboration, governance, and transformation across teams in a high-pace enterprise environment.

Qualifications

• Strong critical thinking and ability to analyze ambiguous processes.
• Influence executive leadership to drive direction and clarity.
• Navigate difficult situations to reach resolution.
• Build relationships across diverse teams and levels.
• Experience leading cross-functional business initiatives with deadlines.
• Create effective executive presentations (Google Slides).
• Excellent written and verbal communication with sound judgment.
• Comfort with ambiguity and solving complex problems.
• Collaborate and be curious in a team environment.

Responsibilities

• Lead development, planning, and execution of CSM priorities and programs.
• Consult on highly complex, matrixed programs.
• Collaborate with cross-functional teams to define goals, scope, timeline, deliverables.
• Monitor programs and metrics, identify risks, implement solutions.
• Drive clear communication across teams and stakeholders.
• Foster strong working relationships to enable program success.
• Create leadership presentations for executive meetings.
• Troubleshoot operational issues and test solutions.
• Review program performance and implement improvements.
• Stay current with industry trends and emerging technologies.

Skills

Critical thinking

Executive influence

Stakeholder management

Communication skills

Problem solving

Cross-functional collaboration

Presentation skills

Ambiguity navigation

Tools

Google Slides

Slack

CRM

Salesforce

Job description

Salesforce, Inc. seeks a Program Manager to own strategy and execution of key initiatives within the CSM space. You will partner with Offer Management, Cloud Success, and Sales Strategy to ensure timely, impactful delivery and sponsor cross-functional programs that drive adoption and growth.

The role reports to a Senior Director and emphasizes collaboration, governance, and transformation across teams in a high-pace enterprise environment.