Senior Program & Project Lead, Cross-Functional Strategy

Salesforce, Inc.; Chicago (IL); On-site; USD 143,000 - 217,000; Full time

Benefits offered by this job

Time off programs

Medical insurance

Dental insurance

Vision insurance

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Job summary

Salesforce, Inc. is seeking a Program & Project Manager to lead the development, planning, and execution of critical customer success initiatives. You will partner with internal teams to define goals, scope, timeline, and deliverables, while driving program performance and stakeholder alignment.

The role emphasizes strong communication, adaptability, and the ability to manage multiple priorities in a fast-paced environment within Salesforce's Signature Success framework.

Qualifications

• Strong critical thinking and problem-solving abilities.
• Ability to analyze ambiguous processes within cross-functional teams and implement improvements.
• Proven ability to influence executive leadership and drive strategic clarity.
• Experience defining, managing and executing end-to-end projects.

Responsibilities

• Lead development, planning, and execution of key CSM priorities and programs.
• Collaborate with cross-functional teams to define goals, scope, timeline, and deliverables.
• Monitor programs, identify risks, and implement proactive solutions for successful outcomes.
• Communicate effectively across teams and stakeholders to ensure alignment.

Skills

Critical thinking

Cross-functional collaboration

Executive communication

Project management

Presentations (Google Slides)

Tools

Google

Slack

CRM

Job description

Salesforce, Inc. is seeking a Program & Project Manager to lead the development, planning, and execution of critical customer success initiatives. You will partner with internal teams to define goals, scope, timeline, and deliverables, while driving program performance and stakeholder alignment.

The role emphasizes strong communication, adaptability, and the ability to manage multiple priorities in a fast-paced environment within Salesforce's Signature Success framework.