Program Manager

First Advantage Global operating Centre; United States; Remote; USD 130,000 - 190,000; Full time

Job summary

First Advantage, a leading provider of global background screening software and services, seeks a Program Manager to govern multiple Salesforce initiatives across business units and locations. You will translate enterprise priorities into executable roadmaps, manage cross-functional dependencies, and ensure delivery discipline and budget alignment.

The role covers Sales, Service, CPQ, integrations, data, and downstream systems within a complex enterprise ecosystem, requiring 8+ years of program

Qualifications

• 8+ years of experience in program or project management with enterprise Salesforce implementations.
• Proven experience managing multiple concurrent projects with complex dependencies.
• Strong understanding of Salesforce platform and delivery lifecycle, including integrations and managed services.
• Experience managing system integrators and third-party vendors.
• Ability to lead through ambiguity, influence without authority, and align diverse stakeholders.
• Exceptional written and verbal communication skills with executive-level presence.

Responsibilities

• Develop and maintain integrated program plans covering scope, schedule, budget, risks, dependencies, and resourcing across Salesforce initiatives.
• Lead program-level governance, including executive steering committees, status reviews, escalation paths, and decision frameworks.
• Oversee multiple Salesforce delivery teams (internal and external), ensuring alignment to roadmap, priorities, and architectural guardrails.
• Manage program financials, including budgeting, forecasting, vendor spend, and benefits tracking.
• Identify, track, and mitigate program-level risks, issues, and cross-project dependencies.
• Drive alignment between business stakeholders, product owners, architects, and delivery teams to ensure shared priorities and clear accountability.
• Partner with Salesforce solution and enterprise architects to ensure delivery aligns with platform strategy, security, and scalability standards.
• Ensure disciplined release planning, cutover readiness, and post-deployment stabilization across Salesforce programs.
• Support organizational change management, including communications, training coordination, and adoption tracking.
• Prepare executive-level materials including program dashboards, roadmap updates, decision papers, and outcome summaries.

Skills

Program management

Stakeholder management

Executive communication

Delivery leadership

Ambiguity navigation

Tools

Salesforce

Job description

We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
About First Advantage
First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services.
Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.

First Advantage is seeking a Program Manager to lead and govern multiple, interrelated Salesforce initiatives across business units, clouds, and geographies. This role is responsible for translating enterprise priorities into executable roadmaps, managing dependencies across projects, and ensuring consistent delivery standards, financial discipline, and stakeholder alignment.

The Program Manager operates at both strategic and execution levels, overseeing Salesforce programs that span Sales, Service, Marketing, CPQ, integrations, data, and downstream systems within a highly integrated enterprise ecosystem.

What This Role Owns

• Define and own the program roadmap, milestones, and success metrics aligned to enterprise business goals.
• Provide delivery governance across multiple Salesforce projects, releases, and workstreams.
• Coordinate dependencies across business teams, IT, vendors, and system integrators.
• Ensure consistent program execution through standard planning, reporting, and risk management practices.
• Serve as the primary escalation and decision‑making point for Salesforce program‑level issues.

Core Responsibilities

• Develop and maintain integrated program plans covering scope, schedule, budget, risks, dependencies, and resourcing across Salesforce initiatives.
• Lead program‑level governance, including executive steering committees, status reviews, escalation paths, and decision frameworks.
• Oversee multiple Salesforce delivery teams (internal and external), ensuring alignment to roadmap, priorities, and architectural guardrails.
• Manage program financials, including budgeting, forecasting, vendor spend, and benefits tracking.
• Identify, track, and mitigate program‑level risks, issues, and cross‑project dependencies.
• Drive alignment between business stakeholders, product owners, architects, and delivery teams to ensure shared priorities and clear accountability.
• Partner with Salesforce solution and enterprise architects to ensure delivery aligns with platform strategy, security, and scalability standards.
• Ensure disciplined release planning, cutover readiness, and post‑deployment stabilization across Salesforce programs.
• Support organizational change management, including communications, training coordination, and adoption tracking.
• Prepare executive‑level materials including program dashboards, roadmap updates, decision papers, and outcome summaries.

Required Qualifications

• 8+ years of experience in program or project management, including significant ownership of enterprise Salesforce implementations.
• Proven experience managing multiple concurrent projects with complex dependencies in a matrixed organization.
• Strong understanding of the Salesforce platform and delivery lifecycle, including releases, integrations, and managed services models.
• Experience managing system integrators and third‑party vendors.
• Demonstrated ability to lead through ambiguity, influence without authority, and align diverse stakeholders.
• Exceptional written and verbal communication skills with executive‑level presence.

Preferred Qualifications

• Experience in regulated, high-volume, or enterprise B2B environments.
• Exposure to Salesforce Sales Cloud, Service Cloud, CPQ, Marketing Cloud, Data Cloud, or large‑scale CRM transformations.
• Experience with Agile, SAFe, or hybrid delivery models.
• Background in enterprise integrations, data platforms, or customer lifecycle transformation initiatives.
• Program or project management certifications (PgMP, PMP, SAFe, Scrum Master).

_ Equal Employment Opportunities at First Advantage _
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.