Strategic Sales Support Specialist

AC Photonics, Inc.; Santa Clara (CA); Hybrid; USD 52,000 - 78,000; Full time

Job summary

AC Photonics, Inc. in Santa Clara seeks a Sales Support Administrator to drive back-office operations for our client-facing teams and ensure smooth order processing.

Reporting to the head of Customer Experience, you will handle purchase orders, amendments, RMAs and inquiries while maintaining confidentiality, promoting an inclusive culture, and supporting the sales team with documentation and follow-ups to meet performance metrics.

Qualifications

• High School Diploma or GED, an Associates degree, or equivalent work experience.
• At least two years of sales support, customer service, or data entry experience.

Responsibilities

• Champion the ACP brand and its mission.
• Develop and maintain effective working relationships with internal stakeholders and colleagues.
• Process all customer purchase orders, order amendments, work orders, purchase requisitions, shipping documentation, and RMAs.
• Be the point of contact for clients to answer general enquiries via phone, email, and text including order issues, scheduling, and corrective actions.
• Support the sales team with documentation, customer follow-ups, and general administration work.

Skills

Sales support

Customer service

Data entry

Education

High School Diploma / GED

Associates degree

Job description

Our rapidly expanding advanced photonics design and manufacturing company needs the skills and drive of a Sales Support Administrator who is looking to further their career at one of Silicon Valley’s most exciting companies to work at. The successful candidate will take the helm of executing all back office functions of our client facing teams.

The candidate will report to, and work closely with the head of Customer Experience to achieve the company’s desired metrics. The position is based out of our Headquarters in Santa Clara.

Major responsibilities:

• Champion the ACP brand and its mission. Contribute positively to the company’s reputation and impact.
• Bring your best each day as a member of the company, contribute insights and challenge ideas in ways that move the team forward.
• Develop and maintain effective working relationships with internal stakeholders and colleagues.
• Guard ACP by maintaining the confidentiality of information.
• Be a champion of diversity. Hold yourself & others accountable for creating an inclusive culture.
• Drive results, focusing on accountability to performance metrics, and value drivers.
• Provide oversight of day-to-day tasks. Ensure that work is completed according to established schedules.
• Process all customer purchase orders, order amendments, work orders, purchase requisitions, shipping documentation, and RMAs.
• To be a point of contact for clients to answer general enquires via, phone, email and text including, but not limited to: order related issues, scheduling, shipping schedules, and corrective actions.
• Support the sales team with documentation, customer follow ups, and general administration work.

Our requirements (to be considered you must have):

• A High School Diploma / GED, an Associates degree, or equivalent work experience.
• At least two years of sales support, customer service, or data entry experience.

Critical success factors (we’ll give strong preference to those who have):

• Direct experience in Telecom, automotive, industrial, or medical verticals.
• In technical sales support, project management administration, or direct customer-interactive technical support for engineered products or services.