Strategic Sales Support Specialist

AC Photonics, Inc.; Santa Clara, Northern (CA, KY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

AC Photonics, Inc. in Santa Clara seeks a Sales Support Administrator to drive back-office operations for our client-facing teams and ensure smooth order processing.

Reporting to the head of Customer Experience, you will handle purchase orders, amendments, RMAs and inquiries while maintaining confidentiality, promoting an inclusive culture, and supporting the sales team with documentation and follow-ups to meet performance metrics.

Qualifications

• High School Diploma or GED, an Associates degree, or equivalent work experience.
• At least two years of sales support, customer service, or data entry experience.

Responsibilities

• Champion the ACP brand and its mission.
• Develop and maintain effective working relationships with internal stakeholders and colleagues.
• Process all customer purchase orders, order amendments, work orders, purchase requisitions, shipping documentation, and RMAs.
• Be the point of contact for clients to answer general enquiries via phone, email, and text including order issues, scheduling, and corrective actions.
• Support the sales team with documentation, customer follow-ups, and general administration work.

Skills

Sales support

Customer service

Data entry

Education

High School Diploma / GED

Associates degree

Job description

AC Photonics, Inc. in Santa Clara seeks a Sales Support Administrator to drive back-office operations for our client-facing teams and ensure smooth order processing.

Reporting to the head of Customer Experience, you will handle purchase orders, amendments, RMAs and inquiries while maintaining confidentiality, promoting an inclusive culture, and supporting the sales team with documentation and follow-ups to meet performance metrics.