Senior Inside Account Specialist – Photonics Solutions

Hamamatsu Corporation; Bridgewater (MA); On-site; USD 89,000 - 112,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Life Insurance

Vacation/Sick/Personal Time

Retirement Plans

Job summary

Hamamatsu Corporation is seeking a Sr. Inside Account Specialist based in the Bridgewater area to manage orders and inventories while supporting Sales Managers and Engineers. You will oversee forecasts, maintain ERP data, and develop revenue-rich customer relationships.

The role requires a bachelor’s degree, 5+ years in sales/customer service/MRP, CRM and MRP system experience, advanced Excel skills, and up to 10% travel. Strong documentation and supply chain knowledge are essential for success.

Qualifications

• Bachelor’s degree in business management, business administration, or a related field, or an equivalent combination of education and experience.
• Five or more years of experience in sales, customer service, or material requirements planning (MRP).
• Two or more years of experience with Microsoft CRM, or a comparable CRM platform, and an MRP system.
• Advanced Excel skills, including PowerPoint, VLOOKUP, logic statements, etc.

Responsibilities

• Coordinate sales agreement submissions and act on behalf of the Sales Manager to confirm that all required documentation and approvals are complete and accurately entered in the ERP system.
• Partner with the Planning Department and assigned Sales Engineers to establish required purchase orders or purchase agreements with the parent company. Monitor order and shipment issues and provide coverage when a Sales Engineer or Account Manager is unavailable for an extended period.
• Review of sales agreements monthly to: Monitor inventory levels against established minimums; Alert the Sales Engineer when an agreement is nearing its expiration date or quantity limit; Maintain an active sales agreement summary and provide quarterly updates to the Sales Manager.
• Support Account Managers with assigned large accounts or product lines by: Entering and maintaining forecasts in the ERP system; Communicating SOM and net requirements to the parent company; Identifying potential risks and recommending mitigation plans.
• Manage a portfolio of established Hamamatsu Corporation accounts focused primarily on order and inventory management, under the direction of the appropriate Sales Manager.
• Develop cross-functional standard operating procedures, maintain Quality Management System documentation for sales agreements and Sales Engineers, and train Sales Department employees. Identify process barriers and implement practical solutions.
• Build and maintain working knowledge of photonics technologies and their applications.

Skills

CRM experience

Advanced Excel

Supply chain knowledge

Documentation skills

Education

Bachelor’s degree in business administration/related field

Tools

Microsoft CRM

MRP system

Job description

Hamamatsu Corporation is seeking a Sr. Inside Account Specialist based in the Bridgewater area to manage orders and inventories while supporting Sales Managers and Engineers. You will oversee forecasts, maintain ERP data, and develop revenue-rich customer relationships.

The role requires a bachelor’s degree, 5+ years in sales/customer service/MRP, CRM and MRP system experience, advanced Excel skills, and up to 10% travel. Strong documentation and supply chain knowledge are essential for success.