Strategic Sales Ops & E‑Commerce Lead

Backyard Products, LLC; Woodstock (GA); On-site; USD 65,000 - 86,000; Full time

Job summary

Backyard Products, LLC in Woodstock, GA is seeking a Sales Operations & E-Commerce Specialist to support the Home Improvement Division across major retailers and online channels. You will serve as a bridge between sales, marketing, operations, customer service, and retail partners to drive growth and optimize performance.

The role demands strong project management, analytical thinking, and customer support skills, with the ability to juggle multiple priorities in a fast-paced retail environment.

Qualifications

• Strong project management, analytical, and customer support skills.
• Ability to manage multiple priorities in a fast-paced retail environment.
• Experience with e-commerce platforms and retailer websites is a plus.

Responsibilities

• Support day-to-day operations for major retail and e-commerce accounts.
• Coordinate projects related to online, stock, and special-order programs.
• Serve as a primary contact for retailer support teams to maximize efficiency and execution.
• Manage customer service escalations and drive issue resolution across internal teams.
• Manage product setup, maintenance, and content across retailer websites.
• Improve digital product content, imagery, specifications, and merchandising.
• Monitor online sales performance and identify opportunities to improve conversion and customer experience.
• Track product costs, retail pricing, and competitive market trends.
• Provide recommendations to support sales growth and profitability.
• Partner with marketing teams to plan and track retail media programs.
• Develop and maintain business reporting and dashboards.

Job description

Backyard Products, LLC in Woodstock, GA is seeking a Sales Operations & E-Commerce Specialist to support the Home Improvement Division across major retailers and online channels. You will serve as a bridge between sales, marketing, operations, customer service, and retail partners to drive growth and optimize performance.

The role demands strong project management, analytical thinking, and customer support skills, with the ability to juggle multiple priorities in a fast-paced retail environment.