Sales Operations & E-Commerce Specialist

Backyard Products, LLC; Woodstock (GA); On-site; USD 65,000 - 86,000; Full time

Job summary

Backyard Products, LLC in Woodstock, GA is seeking a Sales Operations & E-Commerce Specialist to support the Home Improvement Division across major retailers and online channels. You will serve as a bridge between sales, marketing, operations, customer service, and retail partners to drive growth and optimize performance.

The role demands strong project management, analytical thinking, and customer support skills, with the ability to juggle multiple priorities in a fast-paced retail environment.

Qualifications

• Strong project management, analytical, and customer support skills.
• Ability to manage multiple priorities in a fast-paced retail environment.
• Experience with e-commerce platforms and retailer websites is a plus.

Responsibilities

• Support day-to-day operations for major retail and e-commerce accounts.
• Coordinate projects related to online, stock, and special-order programs.
• Serve as a primary contact for retailer support teams to maximize efficiency and execution.
• Manage customer service escalations and drive issue resolution across internal teams.
• Manage product setup, maintenance, and content across retailer websites.
• Improve digital product content, imagery, specifications, and merchandising.
• Monitor online sales performance and identify opportunities to improve conversion and customer experience.
• Track product costs, retail pricing, and competitive market trends.
• Provide recommendations to support sales growth and profitability.
• Partner with marketing teams to plan and track retail media programs.
• Develop and maintain business reporting and dashboards.

Job description

Location: Woodstock, GA

Job Id:912

# of Openings:1

Home Improvement Division | Backyard Products
Location: Woodstock, GA

Position Summary

Backyard Products is seeking a highly organized and analytical Sales Operations & E-Commerce Specialist to support the Home Improvement Division across Home Depot, Menards, Tractor Supply, Ace Hardware, and E-Commerce channels. This role serves as a key liaison between sales, marketing, operations, customer service, and retail partners to drive growth, improve execution, and optimize business performance.

The ideal candidate will combine strong project management, analytical, and customer support skills with the ability to manage multiple priorities in a fast-paced retail environment.

Key Responsibilities

• Support day-to-day operations for major retail and e-commerce accounts.
• Coordinate projects related to online, stock, and special-order programs.
• Serve as a primary contact for retailer support teams to maximize efficiency and execution.
• Manage customer service escalations and drive issue resolution across internal teams.

E-Commerce Management

• Manage product setup, maintenance, and content across retailer websites.
• Improve digital product content, imagery, specifications, and merchandising.
• Monitor online sales performance and identify opportunities to improve conversion and customer experience.

Pricing & Market Analysis

• Track product costs, retail pricing, and competitive market trends.
• Conduct regular pricing and assortment comparisons across key retailers.
• Provide recommendations to support sales growth and profitability.

Retail Media & Marketing Support

• Partner closely with the Home Depot Brand Advocate and OAM teams to plan and execute retail media programs.
• Coordinate promotional activities and track campaign effectiveness.

Reporting & Analytics

• Develop and maintain business reporting and performance dashboards.
• Track and report key performance indicators, including:
  • Retail Sales
  • Gross Margin
  • Returns
  • Chargebacks & Fines
  • Transportation Metrics
  • E-Commerce Performance
  • Promotional Results

Why This Role Matters

This position is critical to the successful execution and growth of Backyard Products' Home Improvement business. By connecting sales, operations, marketing, and retail partners, the Sales Operations & E-Commerce Specialist ensures seamless execution, stronger customer experiences, and improved business performance across all channels.