Sales Operations Support Manager

Backyard Products

Plano (TX)

Hybrid

USD 70,000 - 90,000

Full time

14 days+

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Benefits offered by this job

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Job summary

Backyard Products is seeking a Sales Operations Manager for Ecommerce Retail Support in Plano, Texas. This full-time role involves managing order processing and ensuring item setup accuracy across multiple online retailers.

The ideal candidate will possess strong Excel skills, a customer service mindset, and a Bachelor's degree. Benefits include 401(k), medical, dental, vision insurance, and paid time off. Join a collaborative team focused on enhancing our customers' backyard experiences.

Qualifications

Bachelor’s degree strongly preferred.
Advanced MS Excel skills are required.
Experience supporting ecommerce operations preferred.

Responsibilities

Manage daily operational tasks supporting key ecommerce accounts.
Facilitate sales order requests and order changes.
Monitor inventory for availability and health.

Skills

Advanced MS Excel skills

Strong customer service mindset

Excellent written communication skills

Excellent verbal communication skills

Ability to work independently

Education

Bachelor’s degree

Tools

Microsoft Word

PowerPoint

Outlook

ERP systems (NetSuite preferred)

Job description

Job Title: Sales Operations Manager, Ecommerce Retail Support (KidKraft)

Location: Plano, TX (Hybrid)

Job Type: Full-time, Direct Hire

Job Description

With more than 4 million sheds and playsets sold since 1975, we make America’s backyard a destination they love, and we truly love what we do. We also offer a variety of products such as kid’s toys, pergolas, pavilions, and so much more. When you work at Backyard Products, you are surrounded by the industry’s brightest and most creative individuals. Our collaborative environment ensures extraordinary results both inhouse and in our customers’ backyards.

At Backyard Products, we operate with five habits that drive how we work and how we win:

Customers first - Always!
Total Quality Management - Everywhere!
Manage the Numbers - Measure and Improve!
Speed, Execution, and Simplicity - Get it Done!
People Make It Happen - Grit and Passion!

We are looking for a dynamic Sales Operations Manager, Ecommerce Retail Support, to join our team at our Backyard Kids office located in Plano, Texas. This is a brand‑specific role supporting KidKraft and key ecommerce and omnichannel retail partners.

This is a full‑time, direct‑hire opportunity with competitive compensation and benefits, including medical, dental, vision, 401(k), paid time off, employee discounts, and professional development assistance.

Role Summary

The Sales Operations Manager, Ecommerce Retail Support is responsible for supporting the Sales Operations Manager and Sales Leads with item setup, order execution, inventory on‑hand monitoring, vendor portal management, and ensuring orders are processed accurately and shipped on time. This role facilitates sales order requests, sales order changes, and sales order detail sheets while coordinating between multiple internal departments.

Typical activities include reviewing inventory feeds, supporting item agreements and quote requests, managing ecommerce item setup, tracking sales orders, coordinating marketing assets for retailer needs, and working cross‑functionally with overseas staff and internal teams across KidKraft.

Retailers Supported

Amazon Canada
Walmart Canada
Canadian Tire
Rona
Amazon Mexico
PriceSmart
City Club
Wayfair
Target
Spreetail

Key Responsibilities

Retail Operations and Sales Support

Manage daily operational tasks supporting key ecommerce accounts across multiple retailer portals and internal systems
Coordinate and execute item onboarding workflows including setup, documentation, and retailer readiness requirements
Support Sales Leads with item setup, retailer documentation requests, and ongoing account needs
Maintain accurate customer, item, and order details within ERP systems and vendor portals
Prepare and manage spreadsheets and reports for item agreements, quote requests, and retailer requirements

Vendor Portal Order Management and Execution

Review and manage purchase orders and order changes directly within customer vendor portals
Validate order details including ship windows, routing requirements, quantities, and cancellations
Ensure each order moves from receipt through fulfillment, invoicing, and completion
Follow up on partial shipments, short ships, and delayed orders to drive timely closure and resolution
Maintain order tracking documentation and use escalation paths as needed to ensure orders are completed

Order Management and PO Support

Facilitate sales order requests, sales order changes, and sales order detail sheets
Support order entry, order updates, and cancellations as needed
Download and process LTL orders through dealer portals when required
Facilitate PO changes and PO cancellations
Review lingering orders, open orders, and LTL orders pending billing or fulfillment
Communicate with Dealer Services and internal teams to ensure shipments remain on time and accurate

Inventory and Availability Execution

Review daily inventory feeds to monitor item availability and inventory health
During peak season, review inventory feeds multiple times per day as needed
Work with items that are out of stock and adjust inventory levels appropriately, including zeroing out inventory when required
Identify risks related to inventory, allocation, and ship windows and escalate as needed to support fulfillment

Retail Content and Digital Shelf Support

Perform website audits to ensure product pages are accurate and brand compliant
Update retailer websites with images, product specs, romance copy, features, and benefits
Email and coordinate marketing assets to buying teams and internal partners as required
Support seasonal readiness updates and item maintenance across retailer sites

Compliance, Labeling, Chargebacks, and Issue Resolution

Ensure special labeling requirements for specific dealers are communicated to the DFW warehouse
Support compliance needs related to retailer routing, labeling, and portal requirements
Dispute chargebacks by researching issues, locating required documentation, and tracking details on worksheets
Locate Bills of Lading (BOLs) and assist with maintaining documentation for disputes, claims, and compliance tracking

Samples and Cross Functional Coordination

Order and coordinate shipping samples to buyers upon request for new proposals or retailer needs
Work cross‑functionally with internal departments and overseas staff to support ecommerce initiatives
Communicate clearly with internal and external stakeholders to ensure timely follow through

Peak Season Expectations

During peak promotional, holiday, or major marketing event periods, employee will be expected to work extended hours as business needs require to support order execution and retailer timelines

Required Education And Experience

Bachelor’s degree strongly preferred
Advanced MS Excel skills
Proficiency in Microsoft Word, PowerPoint, and Outlook
ERP experience preferred, NetSuite is a plus but not required
Experience supporting ecommerce operations, sales operations, customer account support, or retail execution preferred

Preferred Skills And Qualifications

Ability to work independently while supporting cross-functional teams
Administrative strengths including accuracy, organization, and efficiency while managing multiple projects and timelines
Ability to complete tasks with strict deadlines and recognize when urgency is required
Ability to interact with employees at all levels including executives
Familiarity with customer and dealer web portals is helpful but not required
Strong customer service mindset
Excellent written and verbal communication skills
Strong attention to detail

Benefits