Sales Coordinator

Johnson Controls, Inc.; Milwaukee (WI); On-site; USD 33,000 - 49,000; Full time

Benefits offered by this job

Competitive starting pay

Paid training

Global advancement opportunities

Referral bonuses

Medical/Dental/Vision insurance

Health Savings Account

Life Insurance

401(k) with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

Job summary

Johnson Controls is seeking a Sales Coordinator to support the local sales organization by coordinating sales administration, reporting, forecasting, and order processing, while ensuring a seamless customer experience from order receipt to job booking.

The role acts as a liaison between Sales, Operations, and Finance, driving process efficiency, data accuracy, and timely execution of customer commitments. A strong emphasis on CRM usage and cross-functional collaboration is required.

Qualifications

• Associate degree or equivalent work experience required.
• Experience in sales coordination, sales operations, customer operations, order processing, project administration, or related support role preferred.
• Proficiency with Microsoft Excel, Outlook, Word, and Teams; CRM experience is a plus.

Responsibilities

• Coordinate the customer order process from PO receipt through final job booking.
• Maintain visibility of order status, ownership, and next actions to ensure timely progression.
• Ensure contract reviews, site setup, Salesforce data, and project documentation are complete before handoffs.
• Coordinate Sales-to-Operations turnover activities and confirm turnover acceptance before jobs proceed to booking.
• Support booking readiness by issuing required handoff documentation and resolving open items.
• Escalate aging work items and process issues to stakeholders.
• Maintain accurate opportunity, account, contact, bid calendar, and sales activity records in designated systems.
• Prepare sales communications, presentations, meeting materials, and follow-up documentation.
• Support forecasting, pipeline management, and other branch sales processes.
• Respond to routine customer inquiries and route questions to appropriate resources.
• Compile and analyze sales, pipeline, forecast, and booking data for leadership.
• Prepare dashboards and business summaries to support leadership and forecast reviews.
• Identify data discrepancies and variances for follow-up.
• Coordinate forecasting activities and action tracking.
• Coordinate customer events, Lunch & Learns, trade shows, and branch meetings.
• Track attendance, event costs, and post-event follow-up activities.
• Monitor process performance metrics and participate in process improvement.

Skills

Organizational skills

Data analysis

Communication skills

CRM systems experience

Multitasking across teams

Education

Associate degree or equivalent experience

Tools

Salesforce

SelNav

ERP systems

Booking platforms

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on socialplatforms.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Referral Bonuses
• Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Health Savings Account (HSA)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program
  • And More!

What you will do:

The sales coordinator supports the local sales organization by coordinating sales administration, business reporting, forecasting activities, customer events, and order processing while helping ensure seamless customer experience from customer purchase order through job booking. This role serves as a key liaison between Sales, Operations, Finance, and supports teams to drive process efficiency, data accuracy, and timely execution of customer commitments.

How you will do it:

Customer Order Flow & Booking Coordination

• Coordinate the customer order process from receipt of customer purchase orders and contracts through Sales-to-Operations turnover and final job booking.
• Maintain visibility of order status, ownership, next actions, blockers, and aging items to support timely progression through the process.
• Ensure required contract reviews, approvals, customer and site setup activities, Salesforce data, Selection Navigator (SelNav) information, and project documentation are complete prior to downstream handoffs.
• Coordinate Sales-to-Operations turnover activities and confirm turnover acceptance before jobs proceed to booking.
• Support booking readiness by issuing required handoff documentation and coordinating resolution of open items, holds, and missing information.
• Escalate aging work items and recurring process issues to appropriate stakeholders.

Sales Operations & Administrative Support

• Maintain accurate opportunity, account, contact, bid calendar, and sales activity records within designated business systems.
• Prepare sales communications, presentations, meeting materials, and follow-up documentation.
• Support account setup, opportunity management, pipeline activities, and other branch sales processes.
• Respond to routine customer inquiries and route commercial or technical questions to the appropriate resource.

Reporting, Analytics & Forecasting

• Compile, validate, and analyze sales, pipeline, forecast, and booking data from approved systems and sources.
• Prepare recurring reports, dashboards, and business summaries to support Sales and Branch leadership.
• Identify data discrepancies, aging items, unusual variances, and opportunities requiring follow-up.
• Coordinate forecasting activities, including data collection, reporting cadence, review meetings, and action tracking.
• Maintain consistency of reporting, data definitions, and version control for recurring business metrics.

Event & Marketing Coordination

• Coordinate customer events, Lunch & Learns, trade shows, branch meetings, and marketing activities.
• Manage invitations, registrations, presenters, facilities, catering, communications, event materials, and vendor coordination.
• Track attendance, event costs, feedback, and post-event follow-up activities.

Continuous Improvement

• Monitor process performance metrics including cycle times, booking timeliness, open-item aging, and process quality.
• Participate in process improvement activities and recommend enhancements to standard work, training materials, reporting, and automation.
• Maintain confidentiality of customer, contract, and company information while adhering to company policies and procedures.

What we look for:

Required

• Associate degree or equivalent work experience.
• Experience in sales coordination, sales operations, customer operations, order processing, project administration, or a related support role.
• Strong organizational skills with exceptional attention to detail and follow-through.
• Demonstrated ability to analyze data and communicate effectively.
• Proficiency with Microsoft Excel, Outlook, Word, and Teams.
• Experience working with CRM systems.
• Ability to manage multiple priorities and collaborate effectively across cross-functional teams.
• Strong verbal and written communication skills.

Preferred

• Experience with Salesforce, Selection Navigator (SelNav), ERP systems, booking platforms, or reporting tools.
• Experience supporting forecasting, pipeline management, business reporting, and operational reviews.
• Experience coordinating customer-facing events, trade shows, or marketing activities.
• Knowledge of contract review, customer setup, project turnover, and order booking processes.
• Experience in HVAC, Controls, Building Solutions, construction, or project-based sales environments.
• Continuous improvement, process management, or standard work experience.

HIRING HOURLY RANGE: $23.84 - 35.76 (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

#LI - AD2