Strategic SaaS Customer Success Manager

Australia-Employment; San Francisco (CA); On-site; USD 120,000 - 165,000; Full time

Benefits offered by this job

Salary up to $165k

Bonus: 20%

Medical insurance

Dental insurance

401k

Child care support

Paid maternity/paternity leave

Job summary

Jobot in San Francisco seeks a Customer Success Manager to act as the primary liaison between clients and services, driving retention and growth in a fast-paced SaaS environment.

The ideal candidate has 3–10 years of customer success SaaS experience, can present to C-level stakeholders, and thrives on data-driven decision making and AI-enabled insights. This in-office role offers strong compensation and benefits.

Qualifications

• 3–10 years of customer success SaaS experience.
• Experience presenting to C-level executives.
• Strong data/tech/AI interest and curiosity.

Responsibilities

• Act as liaison between clients and our services to drive success.
• Drive customer retention and growth through proactive engagement.
• Analyze data and feedback to understand client outcomes and opportunities.
• Collaborate with cross-functional teams to ensure solutions meet client needs.

Skills

Customer success SaaS

C-level communication

Data-driven

Strategic thinking

Analytical mindset

Tools

Salesforce

HubSpot

Job description

Jobot in San Francisco seeks a Customer Success Manager to act as the primary liaison between clients and services, driving retention and growth in a fast-paced SaaS environment.

The ideal candidate has 3–10 years of customer success SaaS experience, can present to C-level stakeholders, and thrives on data-driven decision making and AI-enabled insights. This in-office role offers strong compensation and benefits.