Strategic AI-Driven Customer Success Manager

Salesforce; San Francisco (CA); On-site; USD 147,000 - 203,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Stock purchase program

Job summary

Salesforce in San Francisco seeks an experienced Customer Success Manager to own the Signature Success experience for high-value customers, driving adoption of Sales Cloud and Service Cloud and delivering measurable business outcomes.

You will build trusted relationships with executives and stakeholders, monitor health metrics, and lead reviews to surface recommendations while leveraging AI-enabled workflows for success planning and renewal activities.

Qualifications

• 4–6+ years in Customer Success, Account Management, or a strategic customer-facing SaaS role.
• Proven experience managing large, complex enterprise accounts with multiple stakeholders.
• Experience with adoption and renewal motions in a multi-product environment.
• Hands-on experience supporting customers on Sales Cloud and Service Cloud, including core features like opportunity management, forecasting, case management, and Omni-Channel routing.
• Desired Salesforce certifications (Sales Cloud Consultant, Service Cloud Consultant, Administrator) or AI Associate.

Responsibilities

• Own the full Signature Success experience for customers – coordinating deliverables and driving adoption of Sales Cloud and Service Cloud.
• Build and sustain trusted relationships with business and technical stakeholders, including executive sponsors, translating platform capabilities into customer strategies.
• Monitor platform health, adoption metrics, and lead proactive reviews to surface recommendations and protect customers during peak periods.
• Use AI tools and agent-based workflows to streamline success planning, health monitoring, and QBR preparation.

Skills

Customer Success

Account Management

SaaS

C-suite communication

Adoption and renewal motions

Sales Cloud

Service Cloud

Einstein for Sales/Service

Tools

Sales Cloud

Service Cloud

Einstein for Sales/Service

CRM tools

Job description

Salesforce in San Francisco seeks an experienced Customer Success Manager to own the Signature Success experience for high-value customers, driving adoption of Sales Cloud and Service Cloud and delivering measurable business outcomes.

You will build trusted relationships with executives and stakeholders, monitor health metrics, and lead reviews to surface recommendations while leveraging AI-enabled workflows for success planning and renewal activities.