Customer Success Manager

Australia-Employment; San Francisco (CA); On-site; USD 120,000 - 165,000; Full time

Benefits offered by this job

Salary up to $165k

Bonus: 20%

Medical insurance

Dental insurance

401k

Child care support

Paid maternity/paternity leave

Job summary

Jobot in San Francisco seeks a Customer Success Manager to act as the primary liaison between clients and services, driving retention and growth in a fast-paced SaaS environment.

The ideal candidate has 3–10 years of customer success SaaS experience, can present to C-level stakeholders, and thrives on data-driven decision making and AI-enabled insights. This in-office role offers strong compensation and benefits.

Qualifications

• 3–10 years of customer success SaaS experience.
• Experience presenting to C-level executives.
• Strong data/tech/AI interest and curiosity.

Responsibilities

• Act as liaison between clients and our services to drive success.
• Drive customer retention and growth through proactive engagement.
• Analyze data and feedback to understand client outcomes and opportunities.
• Collaborate with cross-functional teams to ensure solutions meet client needs.

Skills

Customer success SaaS

C-level communication

Data-driven

Strategic thinking

Analytical mindset

Tools

Salesforce

HubSpot

Job description

Customer Success Manager

$120000 - $165000 per year | San Francisco, CA | On-Site | Permanent

Our client in San Francisco is looking to hire a Customer Success Manager! This is an in office job up to $165k salary

A bit about us:

We are looking for an experienced Customer Success Manager to join our fast-paced Tech Services team. This role is integral to our company's success and growth, acting as the critical liaison between our clients and our services. The ideal candidate is a strategic thinker, data-driven, and has a proven track record in driving customer retention and growth. As a Customer Success Manager, you'll be responsible for understanding customer outcomes through ongoing collection and analysis of data and feedback. You'll be driving the success and growth of our customers by understanding their business needs and helping them succeed.

Why join us?

• salary up to $165k
• bonus offerings (20%)
• Medical insurance
• dental insurance
• 401k
• child care support
• paid maternity leave/paternity leave

Job Details

• Minimum 3-10 years of experience in customer success SaaS position
• experience working closely and presenting to c-level
• passion for data/technology/Ai
• experienced with Salesforce and Hubspot

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.