[US] Lead Customer Success Specialist

Benchmark Gensuite®; Mason (OH); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Annual bonus programs

Team-building events

Off-cycle reviews

Happy hours & virtual events

Employee networks

Job summary

Benchmark Gensuite® seeks a Lead Customer Success Specialist to drive satisfaction and growth across a portfolio of existing customers in a fast-paced SaaS environment. You will coordinate activities, collaborate with delivery teams, and expand engagement through renewals and pilots.

You will travel as needed, work on-site in Cincinnati and at Benchmark offices, and contribute to strategic planning with quarterly HQ meetings. A Bachelor’s degree and 2–3 years in customer success are required.

Qualifications

• Bachelor's degree required.
• 2-3 years in Customer Success, Relationship Mgmt, Account Mgmt, or similar role.
• Proficiency with Microsoft Office Suite including Excel and PowerPoint.
• Willingness to travel and adaptable.

Responsibilities

• Drive customer satisfaction and growth among a portfolio of existing customers.
• Continually grow existing customer relationships by identifying new business opportunities to drive deeper engagement.
• Design, plan and coordinate program activities to help drive program success and participation.
• Manage multiple priorities and activities for clients while collaborating with delivery teams to ensure a positive customer experience.
• Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities.
• Develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap.
• Collaborate with customers on-site or host them at Benchmark offices for in-person meetings and project discussions.
• Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning.
• Maintain a flexible schedule to accommodate travel and customer meeting requirements.

Skills

Customer Success

Relationship Mgmt

Account Mgmt

SaaS experience

Travel ready

Communication skills

Time management

Education

Bachelor's degree

Tools

Excel

PowerPoint

MS Office

Job description

Lead Customer Success Specialist

Full Time

Cincinnati, OH

Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you’ll be helping customers throughout the business community empower informed decision making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world better for the planet and better for its employees.

Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses’ sustainability efforts, and help them achieve their ESG goals. With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite means you will continuously use and evolve your skills to develop fresh ideas and initiatives.

Benefits

At Benchmark Gensuite, your hard work is rewarded. We offer annual bonus programs, regular team-building events, and off-cycle reviews to promptly give excellent performers their due. With engaging team activities including happy hours and exciting virtual events, we actively encourage our teams to connect and build a strong, supportive, and fun rapport! Our Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action. Explore Benchmark Gensuite job openings and come join us as we combine our collective creativity and passion to meet and exceed the expectations of our customers.

About Benchmark Gensuite

Benchmark Gensuite® enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform—locally, globally and across diverse operating profiles. With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite® platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting‑edge ESG disclosure reporting and management solutions. Join over 3 million users that trust Benchmark Gensuite® with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation.

Responsibilities

• Drive customer satisfaction and growth among a portfolio of our existing customers.
• Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement.
• Design, plan and coordinate program activities to help drive program success and participation.
• Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience.
• Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities.
• Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap.
• Collaborate with customers on‑site or host them at the company's local offices for in‑person meetings and project discussions.
• Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning.
• Maintain a flexible schedule to accommodate travel and customer meeting requirements.

Skills and Qualifications

• Bachelor's degree required.
• 2-3 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role.
• Proficiency with Microsoft Office Suite including Excel and PowerPoint required.
• Ability to be flexible and adaptable.
• Ability to prioritize, execute projects, and manage time effectively.
• Empathetic, customer‑first attitude.
• Experience with SaaS required.
• Strong communication interpersonal skills to effectively interact with customers and colleagues.
• Willingness to travel and adapt to changing schedules and environments.

Travel Requirements

• Travel is sometimes required for this position, which may include visiting customer sites or hosting customers at the company's local offices. Other travel may include attending a Benchmark Gensuite conference or representing the Company at an external event or trade show. Team members may need to assist with setting up the booth or marketing materials for a conference/trade show.
• If based in the Cincinnati area, the expectation is to come into the local office at least 3 times per month for in‑person meetings and collaboration.
• For remote employees, travel to the company's headquarters may be required once per quarter, with each visit lasting up to a full business week. Some weekend travel may be required, based on necessary travel arrangements to meet business needs.
• Travel expenses, including transportation, accommodation, and meals, will be reimbursed according to the company's travel policy.
• The ability to travel and a valid driver's license or access to reliable transportation may be required.