Strategic SaaS CSM - Onboarding, Renewals & Growth

Nooks; San Francisco (CA); Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Equity

Generous perks

Comprehensive benefits

Job summary

A tech company is seeking a Customer Success Manager to oversee a portfolio of approximately 75 commercial accounts. You'll be responsible for ensuring customers derive maximum value from the platform and assist with onboarding and support. The ideal candidate has 2+ years of B2B SaaS customer success experience, strong analytical skills, and familiarity with sales tools like Salesforce. We offer competitive compensation, equity, and comprehensive benefits.

Qualifications

• Minimum 2 years of B2B SaaS CSM experience managing 70+ accounts.
• Proficiency in sales tech stack and customer onboarding.
• Strong written and verbal communication skills.

Responsibilities

• Manage a portfolio of ~75 commercial accounts.
• Onboard new customers and ensure seamless integration.
• Analyze customer usage metrics for upsell opportunities.

Skills

Sales domain expertise

B2B SaaS experience

Customer onboarding and support

Data analytics

Excellent communication skills

Tools

Salesforce

HubSpot

Outreach

Salesloft

Apollo

Job description

A tech company is seeking a Customer Success Manager to oversee a portfolio of approximately 75 commercial accounts. You'll be responsible for ensuring customers derive maximum value from the platform and assist with onboarding and support. The ideal candidate has 2+ years of B2B SaaS customer success experience, strong analytical skills, and familiarity with sales tools like Salesforce. We offer competitive compensation, equity, and comprehensive benefits.