SaaS Travel Account Success Associate

01A; Austin (TX); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare coverage

Insurance offerings

Retirement savings

Equity plans

Flexible time off

Paid parental leave

Connectivity & commuting support

Mental health resources

Travel-related perks

Descripción de la vacante

Navan, a Nasdaq-listed AI-powered travel and expense platform, is seeking an Account Management Associate in Austin. You will directly support travel and expense needs, solving issues and collaborating with internal teams to improve the traveler experience and product development.

You will partner with Commercial customers to ensure excellent service, understand the product deeply, and work with Account Managers to prioritize accounts and drive revenue.

Formación

• Bachelor’s degree or equivalent working experience.
• 1-2 years in Sales, Account Management, or related customer-facing role in a fast-growing SaaS company.
• Proven track record of managing a high volume of accounts through onboarding and lifecycle.
• Excellent project management and organizational skills.
• Data-driven approach to improving efficiency.
• Ability to prioritize tasks in a fast-paced environment and solve problems.
• Passion for understanding a product to provide customer solutions.
• Attention to detail and excellent communication skills.
• Passion for travel and customer experience.
• High energy, proactive, and able to generate ideas and take initiative.

Responsabilidades

• Effectively partner with Commercial customers to ensure excellent experience through timely communications.
• Understand our product deeply and discuss features relevant to customers’ needs.
• Collaborate with Commercial Account Managers on account prioritization to maximize revenue.
• Run playbooks and track results against defined KPIs (e.g., user adoption, retention, upsells).
• Drive satisfaction, adoption, retention, and reduce churn with fast, knowledgeable guidance.
• Act as the voice of the customer and feed internal teams with actionable insights.
• Refine segmentation for the Scaled book to inform engagement strategies.
• Renew, process and negotiate contracts.

Conocimientos

Communication skills

Customer-facing experience

Project management

Data-driven mindset

Problem-solving

Educación

Bachelor’s degree or equivalent

Descripción del empleo

Navan, a Nasdaq-listed AI-powered travel and expense platform, is seeking an Account Management Associate in Austin. You will directly support travel and expense needs, solving issues and collaborating with internal teams to improve the traveler experience and product development.

You will partner with Commercial customers to ensure excellent service, understand the product deeply, and work with Account Managers to prioritize accounts and drive revenue.