Strategic SaaS Account Manager | Retention & Growth

STARLIMS Corporation; Oregon; Hybrid; USD 80,000 - 110,000; Full time

Job summary

STARLIMS Corporation is seeking an Account Manager to lead a portfolio of named customer accounts, owning the commercial relationship end to end and representing STARLIMS to customers. This full-lifecycle role focuses on retention, renewals, profitability, and identifying new business opportunities within your book.

You will collaborate with sales, customer success, and finance to deliver tailored solutions, maintain a healthy pipeline, and forecast accurately.

Qualifications

• Account management experience in a software selling context, owning named accounts and carrying revenue.
• ERP, SaaS, or CRM selling experience.
• Demonstrated ability to retain and grow revenue within existing customer base, including renewals.
• Strong commercial instincts and sales process discipline.
• Excellent communication skills across technical and business audiences.
• Ability to build multi-threaded relationships and preserve them over time.
• Proficiency with CRM tools (e.g., Salesforce) and pipeline discipline.
• Bachelor's degree in science, IT, or business.

Responsibilities

• Own named accounts as primary commercial contact.
• Negotiate long-term contracts and renewals.
• Monitor customer satisfaction and act on signals of risk.
• Develop strategic account plans to hit sales goals.
• Drive profitable revenue and close opportunities.
• Collaborate with Sales, Customer Success, Finance on pricing and deal structuring.
• Own your pipeline and forecast end to end with CRM hygiene.

Skills

Account management

Software sales

CRM experience

Renewals & contracts

Communication skills

Stakeholder management

Forecasting & pipeline

CRM tools (Salesforce)

Education

Bachelor's degree in science/IT/business

Tools

Salesforce

Job description

STARLIMS Corporation is seeking an Account Manager to lead a portfolio of named customer accounts, owning the commercial relationship end to end and representing STARLIMS to customers. This full-lifecycle role focuses on retention, renewals, profitability, and identifying new business opportunities within your book.

You will collaborate with sales, customer success, and finance to deliver tailored solutions, maintain a healthy pipeline, and forecast accurately.