Strategic SaaS Account Manager - Renewals & Growth (AI)

PagerDuty; Phoenix (AZ); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

Employee stock purchase program (ESPP)

Retirement plan

Generous paid time off

Paid holidays and sick leave

Wellness days & HibernationDuty

Parental leave

Job summary

PagerDuty is seeking an Account Manager to partner with a portfolio of SaaS customers, driving adoption, value realization, renewals, and strategic expansion within a data-driven framework.

You will collaborate with cross-functional teams and utilize AI-driven insights to optimize configurations and outcomes, while navigating complex enterprise relationships in a hybrid work environment.

Qualifications

• 7+ years of combined customer-facing experience including account management, customer success, or renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce and analytics tools like Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals and uncover expansion opportunities.
• Present and negotiate renewal proposals and manage contract value through strategic account management.
• Monitor customer health using usage analytics and business insights to address risks early.
• Collaborate with Legal, Sales Operations, and Renewals teams for smooth contracting and forecasting.
• Maintain product knowledge and deliver guidance to drive feature adoption.

Skills

Account management

Customer success

Renewals

Cross-functional collaboration

Sales & renewals

Education

Bachelor's degree or equivalent

Tools

Salesforce

Gainsight

Tableau

Looker

Job description

PagerDuty is seeking an Account Manager to partner with a portfolio of SaaS customers, driving adoption, value realization, renewals, and strategic expansion within a data-driven framework.

You will collaborate with cross-functional teams and utilize AI-driven insights to optimize configurations and outcomes, while navigating complex enterprise relationships in a hybrid work environment.