Strategic SaaS Account Manager | AI-Driven Operations

PagerDuty; Jackson (MS); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days & HibernationDù

Paid parental leave: 22 weeks for Preg

Paid volunteer time off: 20 hours per年

Job summary

PagerDuty, Inc. is seeking an Account Manager to join our customer-focused team. You will manage a portfolio of existing SaaS customers, drive adoption, renewals, and expansion opportunities that deliver measurable business value.

You will collaborate with cross-functional teams, leverage data-driven insights, and maintain strong relationships to ensure retention and growth across our AI-powered platform.

Qualifications

• 7+ years of customer-facing experience including Account Management, Customer Success, or Renewals.
• 4+ years of renewals and growth experience in SaaS.
• Experience with Salesforce and analytics tools (Gainsight, Tableau, Looker).
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to drive adoption, value realization, and retention.
• Develop and execute account plans to drive renewals and identify expansion opportunities.
• Present renewal proposals and negotiate multi-year options.
• Monitor customer health using usage analytics and insights to mitigate risks.
• Collaborate with Legal, Sales Ops, and Renewals to ensure smooth contracting and forecasting.
• Provide consultative guidance to drive configuration optimization and feature adoption.

Skills

Customer-facing experience

Renewals

Salesforce

Analytics tools

Bachelor's degree

Education

Bachelor's degree or equivalent experience

Tools

Gainsight

Tableau

Looker

Salesforce

Job description

PagerDuty, Inc. is seeking an Account Manager to join our customer-focused team. You will manage a portfolio of existing SaaS customers, drive adoption, renewals, and expansion opportunities that deliver measurable business value.

You will collaborate with cross-functional teams, leverage data-driven insights, and maintain strong relationships to ensure retention and growth across our AI-powered platform.