Strategic SaaS Account Manager — Renewals & Growth

PagerDuty; Santa Fe (NM); Híbrido; USD 90 000 - 140 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP

Resumo da oferta

PagerDuty is seeking an Account Manager to oversee a portfolio of existing SaaS customers, driving adoption, renewals, and expansion opportunities. You will collaborate with cross-functional teams to ensure successful deployments and value realization, while maintaining deep product knowledge to optimize configurations.

The ideal candidate brings strong commercial acumen, data-driven decision making, and experience with AI-powered insights to maximize customer outcomes and revenue growth.

Qualificações

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsabilidades

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Conhecimentos

Account Management

Customer Success

Renewals

Sales

Data analytics

Negotiation

Cross-functional collaboration

Formação académica

Bachelor’s degree

Ferramentas

Salesforce (SFDC)

Gainsight

Tableau

Looker

Descrição da oferta de emprego

PagerDuty is seeking an Account Manager to oversee a portfolio of existing SaaS customers, driving adoption, renewals, and expansion opportunities. You will collaborate with cross-functional teams to ensure successful deployments and value realization, while maintaining deep product knowledge to optimize configurations.

The ideal candidate brings strong commercial acumen, data-driven decision making, and experience with AI-powered insights to maximize customer outcomes and revenue growth.