SaaS Account Manager - AI-Driven Growth & Renewals

PagerDuty; Santa Fe (NM); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Wellness days

Paid parental leave

Volunteer time off

Job summary

PagerDuty is seeking an Account Manager to serve as the primary contact for a portfolio of existing SaaS customers. You will collaborate with cross-functional teams to drive adoption, renewals, and expansion opportunities, delivering measurable business value.

A proactive relationship builder with commercial acumen is ideal for this role. The role emphasizes renewals, health metrics, and strategic account management in a fast-growing, AI-driven environment.

Qualifications

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.

Skills

Customer-facing experience

Renewals & growth in SaaS

Data-driven mindset

Bachelor’s degree or equivalent

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce (SFDC)

Gainsight

Tableau

Looker

Job description

PagerDuty is seeking an Account Manager to serve as the primary contact for a portfolio of existing SaaS customers. You will collaborate with cross-functional teams to drive adoption, renewals, and expansion opportunities, delivering measurable business value.

A proactive relationship builder with commercial acumen is ideal for this role. The role emphasizes renewals, health metrics, and strategic account management in a fast-growing, AI-driven environment.