Strategic SaaS Account Manager - AI-Driven Growth

PagerDuty

Atlanta (GA)

On-site

USD 105,000 - 125,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

Job summary

PagerDuty, Inc. is seeking an Account Manager to serve as the primary point of contact for a portfolio of existing SaaS customers, driving adoption, renewals, and expansion opportunities. You will partner with cross-functional teams to deliver strategic outcomes and customer value.

The ideal candidate brings strong commercial acumen and experience with SaaS products and AI-driven insights to optimize renewal outcomes and revenue growth.

Qualifications

7+ years of combined customer-facing experience in Account Management, Customer Success, or Renewals.
4+ years of proven success managing renewals and growth within a SaaS environment.
Experience using Salesforce (SFDC) and analytics tools (Gainsight, Tableau, Looker).

Responsibilities

Own a portfolio of existing customers to ensure adoption, value realization, and retention.
Develop and execute account plans to drive renewals and expansions.
Present and negotiate renewal proposals and multi-year options.
Monitor customer health using usage analytics and business insights.
Collaborate with Legal, Sales Ops, and Renewals teams for contracting and forecasting.

Skills

Customer-facing

Renewals management

Data analytics

Cross-functional collaboration

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce (SFDC)

Gainsight

Tableau

Looker

Job description

The ideal candidate brings strong commercial acumen and experience with SaaS products and AI-driven insights to optimize renewal outcomes and revenue growth.

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