SaaS Account Manager: Renewal & Growth in AI Ops

PagerDuty; Madison (WI); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP

Job summary

PagerDuty is seeking an Account Manager to join our customer-focused team. You will serve as the primary point of contact for a portfolio of existing SaaS customers, driving adoption, renewals, and growth while partnering with cross-functional teams to deliver measurable business value.

The ideal candidate brings 7+ years in customer-facing roles, strong renewals track record, and experience with Salesforce and analytics tools.

Qualifications

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Customer-facing experience

Renewals experience

SaaS knowledge

Data-driven decision making

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Gainsight

Tableau

Looker

Job description

PagerDuty is seeking an Account Manager to join our customer-focused team. You will serve as the primary point of contact for a portfolio of existing SaaS customers, driving adoption, renewals, and growth while partnering with cross-functional teams to deliver measurable business value.

The ideal candidate brings 7+ years in customer-facing roles, strong renewals track record, and experience with Salesforce and analytics tools.