Strategic SaaS Account Manager – AI-Driven Growth

PagerDuty; Trenton (NJ); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP

Retirement plan

Generous vacation and holidays

Wellness days and mental health

Job summary

PagerDuty, Inc. is seeking an Account Manager to serve as the primary contact for a portfolio of existing SaaS customers, driving renewals, adoption, and expansion opportunities.

You will partner with Legal, Sales Operations, and Renewals teams to ensure successful contracting and forecasting while delivering data-driven guidance to optimize configuration and maximize value. The ideal candidate has 7+ years in customer-facing roles, strong renewal management in SaaS, and proficiency with

Qualifications

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Account management

Customer success

Renewals

Sales

Data-driven decisions

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Gainsight

Tableau

Looker

Job description

PagerDuty, Inc. is seeking an Account Manager to serve as the primary contact for a portfolio of existing SaaS customers, driving renewals, adoption, and expansion opportunities.

You will partner with Legal, Sales Operations, and Renewals teams to ensure successful contracting and forecasting while delivering data-driven guidance to optimize configuration and maximize value. The ideal candidate has 7+ years in customer-facing roles, strong renewal management in SaaS, and proficiency with