Strategic SaaS Account Manager: Renewals & Growth

PagerDuty; Richmond (VA); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days & HibernationD-

Paid parental leave: 22 weeks for Preg

Paid volunteer time off: 20 hours per

Company-wide hack weeks

Mental Wellness programs

Job summary

PagerDuty, Inc. is seeking an Account Manager to serve as the primary contact for a portfolio of existing SaaS customers, driving adoption, renewals, and expansion opportunities.

You will collaborate with cross-functional teams to deliver measurable business value, maintain strong product knowledge, and negotiate multi-year renewal options while reducing churn and increasing revenue. Ideal candidates bring data-driven consumer success experience, Salesforce and analytics tooling proficiency, and

Qualifications

• 7+ years of customer-facing experience in Account Management, Customer Success, or Renewals.
• 4+ years renewing and growing SaaS accounts.
• Experience with Salesforce and analytics tools.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value.
• Monitor customer health using usage analytics and business insights to identify risks early.
• Collaborate with Legal, Sales Ops, and Renewals teams to ensure smooth contracting and forecasting.
• Maintain product knowledge and deliver consultative guidance to drive feature adoption.

Skills

Account Management

Customer Success

Renewals

Sales

Data analytics

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Gainsight

Tableau

Looker

Job description

PagerDuty, Inc. is seeking an Account Manager to serve as the primary contact for a portfolio of existing SaaS customers, driving adoption, renewals, and expansion opportunities.

You will collaborate with cross-functional teams to deliver measurable business value, maintain strong product knowledge, and negotiate multi-year renewal options while reducing churn and increasing revenue. Ideal candidates bring data-driven consumer success experience, Salesforce and analytics tooling proficiency, and